* Calls are charged at the UK local rate. Please make a note of the serial number and model number of the product before calling.
†
Air Series 2 year guarantee. Air Stretch Series 6 year guarantee. Registration required. Terms and conditions apply, see vax.co.uk for details.
• Check the contents on the back of the box to make sure the part is
included with your machine.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace with a British
13amp fuse.
• The motor thermostat may have tripped. If this has happened, unplug the vacuum
cleaner. Remove and empty the dirt container and check the hose for blockages.
Clean the lters and allow the vacuum cleaner to cool for approximately 1 hour
(if you have washed the lters you will need to wait 24 hours for the lters to
fully dry before putting them back into the vacuum cleaner).
• The lters may be clogged, clean the lter. Go to ‘Taking care of your machine’.
• The dirt container may not be correctly tted, remove the dirt container from
the vacuum cleaner and check it’s assembled correctly, ret ensuring it’s locked
into place.
• The lter may be clogged, clean the lter. Go to ‘Taking care of your machine’.
• The dirt container may be blocked, empty the dirt container. Go to ‘Taking care
of your machine’. For easier cleaning, follow the 3-Step Clean process located
on the back of the dirt container.
• There may be a blockage in the hose/tube. Disconnect from the vacuum cleaner
and carefully remove any blockages. Go to ‘Let’s talk technical’.
SolutionProblem
IMPORTANT: To reduce the risk of personal injury, unplug the vacuum before performing maintenance/
troubleshooting checks.
What to do if it goes wrong
There is an
accessory missing
Why does the vacuum
cleaner have no power?
Why won’t the vacuum
cleaner pick up?
Why is dust escaping
from the vacuum?
Getting in touch
† Registration required. Terms and conditions apply, see vax.co.uk for details.
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