40
en
Any customer claims beyond the realm of repair,
such as claims for damages, will not be covered.
This warranty dœ s not include any compensation
for direct or indirect personal injuries or material
damage of any kind. The customer will not be en-
titled to damages for down-time of the equipment.
4. The warranty dœ s not extend to damage for
which evidence can be provided by VDW that
such damage has been caused by negligence on
the part of the user as related to regular main-
tenance (see operating instructions), particularly
during loading, unloading and maintenance of the
battery unit in accordance with the user instruc-
tions, as well as regular careful maintenance of
the contra angle in compliance with the separate
user instructions for this component.
The warranty explicitly excludes any defects aris-
ing on the basis of:
• damage occurring during transport to VDW for
the purposes of repair,
• damage occurring through atmospheric events
such as lightning strikes, fire and/or humidity.
This warranty shall automatically become invalid
if the product has been improperly repaired, modi-
fied or manipulated in any manner by the user, by
non-authorized persons or by third party personnel.
5. This warranty is valid only if the device sent for
repair includes the invoice with confirmation of the
product’s shipping date.
6. Legal claims, such as through product liability
law or claims against sources from whom the
customer has purchased the product, in particular
the dental dealer, remain unaffected.
10. Warranty
10.1. Warranty Period and
RECIPROC
®
Upgrade
Your VDW.SILVER
®
guarantee remains unchanged
and is valid from the date shown on the original
VDW.SILVER
®
delivery note, not from the date of
software upgrade.
10.2. Your Warranty in Detail
In addition to the warranty applicable under
the sales contract with the dental dealer, VDW
directly offers customers the following service
warranty:
1. VDW guarantees proper manufacturing of the
product, the use of top quality materials, all re-
quired tests and adherence to all applicable perti-
nent laws and regulations relating to the product.
The full functionality of VDW.SILVER
®
covered by
a 36 month warranty, beginning on the date of de-
livery to the customer (according to the shipping
papers with the respective product serial number,
issued by the seller at the time of purchase).
The customer is only entitled to warranty services
within the warranty period and under the condi-
tion that VDW has been informed of the defect in
writing within a two month period from the date of
discovery of the defect.
2. In the event of a warranty claim, the VDW Ser-
vice Center in Munich, Germany will handle any
repairs within 3 business days from receipt at the
VDW facility in Munich plus transport time to re-
turn the shipment to the customer.
3. This warranty covers only the exchange or re-
pair of individual components or parts affected
by manufacturing defects. The cost for personnel
to be dispatched for purposes of technical as-
sistance from the dealer to the customer, and/or
packaging expenses of the customer will not be
covered by VDW.
9.6.11_VDW.SILVER_RECIPROC Upgrade Stick_inhalt.indd 409.6.11_VDW.SILVER_RECIPROC Upgrade Stick_inhalt.indd 40 09.06.2011 17:18:0209.06.2011 17:18:02
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