2/12/2019 10:36:00 AM - 2 - 20190209VoiceRemote.docx
5. NOTE: With the new system, if you have more than Five (5) TV’s, an additional ‘Main
Set Top Box’ will be needed to power the remaining TV’s over five. (Not every Call Center
Representative knows this, so be sure you get an additional ‘Main Set Top Box’ if needed.)
6. To Order the new FiOS TV One equipment call 1-800-501-1172. The Call Center
Representatives will ask you what equipment you have now so they know what to send you.
Make a list of all your TV’s and what equipment you have now. The new equipment cannot be
mixed with the old equipment. The new System components will be mailed to you. They arrive
quickly and are packaged very well. There is no change in monthly cost, unless additional
services are ordered and except if Digital Adapters are in use now; there will no longer be a
charge for Digital Adapters.
7. All current Set Top Boxes, Remote Controls, DVR’s and Digital Adapters MUST be
returned within a specific time frame using Verizon supplied Postage Paid labels and boxes.
8. There is a $99.00 installation fee that may be waived if you tell them you are not able to
self-install for medical reasons. (We self installed relatively easily.)
9. You may call Tech Support (1-888-553-1555) to assist you over the phone with self
installation. NOTE: This is a brand new system and Not every Tech Support Team Member
has been trained on the new System yet, so you must be certain you are speaking with a trained
FiOS TV One Tech Support Team Member. Ask to be certain. You will be transferred until
you reach a trained Tech Support person.
10. For more information, go to the following web
page:https://www.verizon.com/home/mlp/fios-dvr/
FOR QUESTIONS: Call 1-800-501-1172
Photo of current remote and new voice activated remote:
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