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Need help?Do you have a question about the Verizon Fios TV One and is the answer not in the manual?
New remote is smaller with fewer buttons, making it easier to hold and use.
Works with newer/older TVs; composite adapter needed for older models, costing $4.
Allows flexible set-top box placement using strong Wi-Fi signals, no cable outlet needed.
Bluetooth connection up to 25ft, works even if box is hidden in non-metal enclosure.
Call to order; list current equipment; new system components are mailed.
Must return old equipment; $99 installation fee, waivable for medical reasons.
Contact Tech Support for self-installation assistance; confirm trained personnel.
Use Fios TV One to make misplaced remote beep.
Sensor activates light for better visibility in the dark.
Connects via Bluetooth; works within 25 feet, even if box is hidden.
Use voice commands to find content, actors, tune channels, control playback.
Describes Menu, Guide, Navigation, Back, Exit, Info, Mute, Playback, Channel buttons.
Samples for searching content, navigating menus, and adjusting settings.
New remote is smaller with fewer buttons, making it easier to hold and use.
Works with newer/older TVs; composite adapter needed for older models, costing $4.
Allows flexible set-top box placement using strong Wi-Fi signals, no cable outlet needed.
Bluetooth connection up to 25ft, works even if box is hidden in non-metal enclosure.
Call to order; list current equipment; new system components are mailed.
Must return old equipment; $99 installation fee, waivable for medical reasons.
Contact Tech Support for self-installation assistance; confirm trained personnel.
Use Fios TV One to make misplaced remote beep.
Sensor activates light for better visibility in the dark.
Connects via Bluetooth; works within 25 feet, even if box is hidden.
Use voice commands to find content, actors, tune channels, control playback.
Describes Menu, Guide, Navigation, Back, Exit, Info, Mute, Playback, Channel buttons.
Samples for searching content, navigating menus, and adjusting settings.
This document describes the features and usage of the Fios TV One system, focusing on its new voice-activated remote controls and connectivity options.
The Fios TV One is a new television system designed to enhance the user experience with advanced remote control capabilities and flexible connectivity. It aims to simplify TV interaction through voice commands and improve setup flexibility with wireless options. The system is compatible with both newer flat-screen TVs with HDMI and older TVs that previously used a Digital Adapter "Box."
The new Fios TV Voice Remote is designed for ease of use. It's smaller with fewer buttons, making it comfortable to hold. The remote features a microphone button for voice commands, allowing users to search for content, navigate menus, and control playback simply by speaking. To use voice search, press and hold the microphone button, speak your command (e.g., "What's on Animal Planet tonight?", "Go to the guide", "Skip forward 30 minutes"), and then release the button. It's recommended to hold the remote about 12 inches from your mouth for clear voice recognition. The remote also includes a motion-activated light sensor on the back, which illuminates the remote in the dark for better visibility.
The new remotes utilize Bluetooth technology, meaning you don't need to point them directly at the Set Top Box for them to work. This provides a range of up to 25 feet, allowing the Fios TV One Set Top Box to be hidden in a cabinet or other non-metal enclosure, as long as it receives adequate ventilation to prevent overheating.
If you misplace your Fios TV Voice Remote, you can easily locate it by pressing the power button on the Fios TV One twice. The paired remote will then emit a beeping sound. Pressing any button on the remote will silence the beeping once found.
The remote includes standard navigation buttons:
The Fios TV One system allows for flexible placement of TVs. Set Top Boxes (other than the 'Main' box) can be positioned anywhere in your home with a strong WiFi signal, eliminating the need for a cable outlet. The 'Main' Set Top Box, however, must be directly connected to the Router via a coax cable. All homes with Fios service have WiFi, even if not actively utilized, making this feature widely accessible.
For older TVs that previously used a Digital Adapter "Box" (connecting with three colored wires), the Fios TV One system uses a "Composite Cable Adapter" (a short cable) for connectivity. This adapter costs $4, replacing the $7.99/month Digital Adapter "Box." One new type adapter should be included with the equipment, but additional ones can be purchased.
To order the new FiOS TV One equipment, call 1-800-501-1172. It's important to list all current TV equipment to ensure the correct new components are sent. The new equipment cannot be mixed with old equipment. There is no change in monthly cost, unless additional services are ordered or if Digital Adapters were previously in use. A $99.00 installation fee may apply but can be waived if you state you are unable to self-install for medical reasons. Tech Support (1-888-553-1555) is available for self-installation assistance, but it's crucial to ensure you speak with a trained FiOS TV One Tech Support Team Member, as this is a new system.
All current Set Top Boxes, Remote Controls, DVRs, and Digital Adapters MUST be returned within a specific timeframe using Verizon-supplied postage-paid labels and boxes. Failure to return Digital Adapter "Boxes" will result in charges. When ordering new equipment, be sure to ask for postage-free labels and return mailing boxes for the old Digital Adapter Boxes.
If the Fios TV One Set Top Box is placed in an enclosed cabinet or other non-metal enclosure, ensure it receives adequate ventilation to prevent overheating.
If you have more than five TVs, an additional 'Main Set Top Box' will be required to power the remaining TVs beyond the initial five. It's important to confirm this with the Call Center Representative when ordering.
General| Voice Control | Yes |
|---|---|
| Backlit Keys | Yes |
| Power Source | Battery |
| Battery Type | 2 x AA |
| Compatibility | Verizon Fios TV One |
| Programmable Buttons | Yes |
