VERIZON FIOS TV
R
EMOTE CONTROL
For additional information
about your FiOS TV
service and your remote,
go to
verizon.com/fiostvhelp
For video instructions, press
the Menu key on your remote
then select Help on the Main
Menu
Verizon Customer Support
888-553-1555
1
ST
INSTALL BATTERIES
Install two new AA batteries.
Make sure they are oriented
correctly. To test if the
batteries have been installed
correctly, press a few keys on
the remote. One of the Device
Keys [DVD, AUX, TV, STB]
on the top of the remote will
flash briefly when you press a
key.
2
ND
GET TO KNOW
YOUR REMOTE
Your remote is now ready to
control your FiOS TV Set Top
Box (STB). To start, try the
following.
Make sure the remote has a
clear, direct and unobstructed
view of any device you want to
control.
• Turn on your TV.
• Press the STB key on the
top of the remote to make
sure you are in FiOS TV
“STB Mode.”
• Press the CH+ key to see
the next higher channel.
• Press 5 - 0 then OK to tune
to chan
nel 50
.
• Press Last to return to the
last channel.
• Press Info to see
informatio
n a
bout the
curre
nt prog
ram. Press
Exit to return to TV
watching.
• Press Guide to see a list of
TV programs. Press Exit to
return to TV watching.
• Press the Menu key to
launch the FiOS TV Main
Menu. From the Main
Menu you ca
n acce
ss all
the feature
s of
your FiOS
TV servi
c
e.
• Press , , , and keys
to navigate through this
menu. We suggest that you
become famil
iar with all the
options on the Main Menu
.
To sele
ct any
item, press
OK.
Press Exit
at any time
to return to TV watching.
You are probably already
familiar with most of the keys
on the remote; however, there
may be a few which are new
to you.
• Options displays extra
options or provides help
based on what you are
doing.
• Favorites displays your list
of favorite channels. (The
first time you press the key,
you will be invited to set up
your favorite
channel
s.)
• On Demand displays a list
of movies and other types
of programs you can watch
at any time.
• Press Widgets to access
local weather, traffic and
other information.
If you have a STB with a
built in DVR…
• displays your list of
recorded p
rograms.
•
is a ro
cker button,
press the lower half of the
button
to pause the
program. Press upper half
of the button
to
continue to play from
where you left off.
• jumps back a few
se
conds in the program
you are watching.
• If you are watching a
recorded p
rogram,
jumps forward in the
program.
• records the current
program.
3
RD
PROGRAM YOUR
REMOTE
Your new remote control
comes from the factory ready
to control your FiOS TV
service. However, VOL+,
VOL- and MUTE will not work
until you program the remote
with the brand of TV you have.
In addition to your STB and
TV, your remote can also
control two additional devices,
for example, a DVD player and
an audio receiver.
This is called “programming
the remote.
” If you don’t want
to control devices other than
your FiOS TV STB, you do not
need to program the remote.
HOW TO PROGRAM YOUR
REMOTE
We will use the example of
programming your remote to
control a TV. The procedure is
the same for DVD players and
audio receivers.
1. Look up your TV make in
the TV code listing on the
other side of this sheet.
2. Circle the first 4-digit
number displayed for your
mak
e
of TV.
3.
Turn on your TV.
4.
Press and hold the TV key.
5. While holding down the TV
key, press the OK key.
6.
Release both keys. The
Device Keys will blink
twice.
7.
Enter the 4-digit TV code
you circled. The TV key will
blink 3 times.
8. To test to see if this was
the correct code, point the
remote at your TV and
pre
ss Power. If
the TV
turns off, you have
su
ccessfully programm
ed
your remote.
9.
If the TV did not turn off,
repeat all the steps with the
next code in t
he list.
10. For future reference,
underline the code that
worked for you.
Note: If some of the keys on
the remote do not operate
your TV as you would expect,
then you can try the next code
in the list for your brand of TV.
To program the remote to
control a VCR or DVD player,
press and hold the DVD key,
instead of the TV key, in step
4 and 5. To program an audio
receiver, press and hold AUX
instead.
Note: You can assign a DVD
or VCR to the DVD key. Th
e
AUX key is reserved for audio
receivers, amplifiers and VCR.
Note: The remote will exit
programming mode after 20
seconds if no key is pressed.
WHAT IF NONE OF THE
CODES WORKED?
If none of the codes worked,
try the following procedure.
(As before, we will use the
example of a TV. For other
devices use the appropriate
Device Key instead of the TV
key in step 2 and 3.)
1. Turn on your TV.
2.
Press and hold the TV key.
3. While holding down the TV
key, press OK
.
4.
Release both keys. The
Device Keys will blink
twice.
5. Press
9 - 2 - 2.
6.
Point the remote at the TV.
7. Press
.
8. Press
. Every time you
press
the remote
sends out a new power-off
command to the TV. Keep
pressing
until the TV
turns off. (You can press
to go back.)
9. When the TV turns off, you
have found th
e right co
de.
Press
OK to store this
code.
Note: There are over 200 TV
and DVD codes. The most
common codes are tried first,
but you may still need to press
over 200 times to find the
right code. If you reach the
end of the list of codes the
entire remote will flash twice
and return to normal
operation. You can exit
programming at any time by
pressing Exit.
SWITCHING MODES
Press a Device Key on top of
the remote to switch modes.
For example, to control your
DVD player, press DVD. To
return to your FiOS TV STB
box, press STB. Pressing the
TV, DVD or AUX key is like
picking up the remote for that
device.
Note: When you press Guide,
Widgets, On Demand,
Favorites, FiOS TV, or DVR
the remote assumes you want
to control the STB and will
automatically switch you to
STB mode.
THE CHANNEL KEYS
CH+, CH- and Last control the
Set Top Box (STB) even after
you press the TV, DVD or
AUX Device Key. This is the
way most people will want the
remote to work. However, you
can change the way the
Channel Keys work so that
when you press a Device Key,
the Channel Keys will operate
the selected device.
If you want the Channel Keys to
control different devices …
1. Press and hold the STB
key.
2. While holding down the
STB key, press the OK
key.
3. Release both keys. The
Device Keys will blink
twice.
4. Press
9 - 6 - 6. The STB
key will blink twice.
5. Press
OK. The STB key
will blink 3 times to indicate
su
ccess in progra
mming.
Note: To return to controlling
the channel via the STB only,
press STB in step 5.
THE VOLUME KEYS
VOL+, VOL- and Mute always
control the TV volume even
when you are in STB or DVD
modes. (However, the Volume
Keys will always control the
AUX device when in AUX
mode.) This is the way most
people will want the remote to
work. However, you can
change how the Volume Keys
work.
If you always want the Volume
Keys to control the AUX device …
Some people may want to
always adjust the volume
using their AUX device
(typically a home theater
receiver) regardless of the
mode they are in.
1. Press and hold the STB
key.
2. While holding down the
STB key
, press OK
.
3.
Release both keys. The
Device Keys will blink
twice.
4. Press
9 - 5 - 5. The STB
key will blink twice.
5. Press
AUX. The AUX key
will blink 3 times to indicate
success in programming.
Note: To return to controlling
the volume via the TV, press
TV in step 5. If you want to
control the volume through
any device (by pressing a
Device Key, then a Volume
Key), press OK in step 5. This
will also control the volume of
your STB in STB mode.
THE POWER KEY
Power turns on or off both
your STB and TV when you
are in STB mode. (If you have
a DVR STB, the DVR will
continue to record scheduled
programs when off.) However,
you can re-program how the
Power Key works.
If you want the Power Key to
control multiple devices at once…
1. Press and hold the STB
key.
2. While holding down the
STB key, press OK.
3.
Release both keys. The
Device Keys will blink
twice.
4. Press
9 - 7 - 7. The STB
key will blink twice.
5.
One after the other, press
each Device Key you want
the Powe
r Key to control in
the order you want them to
turn on or off.
6. Press OK when done. The
STB key will blink 3 times
t
o indicate succes
s in
prog
ramming.
For example, to program the
Power Key to turn on or off
your TV, AUX and STB, in that
order, with one press of
Power, press [STB+OK],
[9-7-7], [TV], [AUX], [STB],
[OK].
If you want the Power Key to
control only one device at a time…
If you find that your TV and
STB do not always turn on or
off together as expected, then
you should program your
remote to power your devices
separately.
1. Press and hold the STB
key.
2. While holding down the
STB key
, press OK
.
3.
Release both keys. The
Device Keys will blink
twice.
4. Press
9 - 7 - 7. The STB
key will blink twice.
5. Press
OK. The STB key
will blink 3 times to indicate
su
ccess in progra
mming.
To power any device, you will
need to press the appropriate
Device Key, then the Power
Key.
RE-SETTING THE REMOTE
Note: All previous
programming will be lost.
To reset the remote to the
original factory defaults do the
following.
1. Press and hold the STB
key
.
2. While holding down the
STB key, press OK.
3.
Release both keys. The
Device Keys will blink
twice.
4. Press
9 - 0 - 0. The STB
key will blink 3 times to
indicate success in
prog
ramming.
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