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Viconics Technologies
028-0465-00 October 2015
Troubleshooting
GW2
Refer to the below for basic GW2 Troubleshooting measures.
PROBLEM CAUSE MITIGATION
Device not working correctly
Device not bound to GW2 Click on device in Building Expert and ensure device
is bound to GW2. A small red ‘X’ shows if device is
not bound to GW2.
Use Building Expert to bind device to GW2.
Device not bound to ZigBee network Use Building Expert to ensure ZigBee network is
active.
PAN IDs do not match Ensure PAN ID for Room Controller is set to same
values as PAN ID of GW2.
Channel IDs do not match Ensure Channel ID for Room Controller is set to same
values as Channel ID of GW2.
Device conguration not set correctly Use Building Expert to ensure device conguration is
set to ‘0’
Problem with ZigBee module Remove Room Controller cover and ensure ZigBee
module is blinking.
Ensure ZigBee module is securely afxed in Room
Controller. Replace ZigBee module if damaged.
Room Controller
Refer to the below for basic ZigBee Pro module Troubleshooting measures.
ZIGBEE PRO MODULE LED INDICATORS
1 x (200ms) short blink Power on
2 x (200ms) short blinks Power on and communicating with Room Controller
3 x (200ms) short blinks Power on, communicating with Room Controller, and connectivity with wireless network
4 x (200ms) short blinks + 1 x (150ms) long blink Power on, communicating with Room Controller, connectivity with wireless network, and GW2 communicating
with Room Controller
System Troubleshooting Recommendations
1. If a Room Controller is not detected by a GW2, verify the LED is blinking at least 4 times. If it is only blinking twice, ensure the
PAN ID and Channel values of the Room Controller are set to the same value as the GW2 for which it communicates.
2. When commissioning a network, it is recommended to use Channels 15 or 25, and to alternate these Channels between oors.
3. If a particular Room Controller refuses to join the network and cannot be detected by the GW2, move (momentarily) the Room
Controller closer to the GW2 until it joins the network and gets added to the database. Once joined, move the Room Controller to
the desired location.
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