2020-10-15 20:48 1/8 Color Control GX FAQ
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Color Control GX FAQ
Q1: I cannot switch my Multi/Quattro system on or off
To solve the problem, first find out how the system is connected, and then follow the right step by
step instruction below. There are two ways to connect a Multi/Quattro system to a Color Control GX. In
most systems they will be connected directly to the VE.Bus port on the back of the CCGX. And, option
two, in some systems they are connected to the Color Control GX using a VE.Bus to VE.Can interface.
Step by step instructions when connected to VE.Bus port on the CCGX
Update the Color Control to the latest available version. See our blog posts in the1.
https://www.victronenergy.com/blog/category/firmware-software/.
Do you have a Digital Multi Control or VE.Bus BMS in the system? In that case it is normal that2.
on/off is disabled. See also the VE.Bus related notes in the CCGX manual
In case you have had a Digital Multi Control or VE.Bus BMS connected to your system, the Color3.
Control remembers it and even when those accessories have been removed the On/off switch
will still be disabled. To clear the memory, execute a Redetect system, the option is in the Multi
or Quattro section of the Color Control GX menu.
For parallel/three phase systems consisting of more than 5 units: depending on temperature4.
and other circumstances, it might not be possible to switch a system back on after switching it
off with the CCGX. As a work around you'll need to unplug the VE.Bus cable from the back of the
Ccgx. And plug it back in after starting the VE.Bus system. The real resolution is to install the
“CCGX dongle for large VE.Bus systems”, partnumber BPP900300100. For details, read its
connection instruction.
Step by step instructions when connected to CCGX via VE.Can
Update the Color Control to the latest available version. See our blog posts in the firmware1.
category.
Update the VE.Bus to VE.Can interface to the latest version. The easiest way to do that is by2.
using Remote firmware update: having a special piece of hardware, the CANUSB, is then not
necessary.
Do you have a Digital Multi Control or VE.Bus BMS in the system? In that case it is normal that3.
on/off is disabled. See also the VE.Bus related notes in the CCGX manual
In case you have had a Digital Multi Control or VE.Bus BMS connected to your system, and it is4.
now no longer connected, the Canbus interface remembers it. Therefore, even after those
accessories have been removed, the On/off switch will still be disabled. Clearing this memory is
unfortunately not possible yourself, please contact us so we can help you.
Q2: Do I need a BMV to see proper battery state of charge?
Moved here.
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