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Vidao V7TAB8KB - Troubleshooting and Accessories; Common Troubleshooting Issues

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Your purchase includes a limited number of operating system updates
and user interface updates through December 31, 2014.
You will continue to receive available update notifications beyond
December 31, 2014 but the updates will not be free of charge.
NOTE: Not all Android operating system updates may be compatible with
your specific device. You will only receive notifications with the updates that
are workable with your tablet.
9. Using the Keyboard Case
Step 1 - Secure the four corners of the tablet to the case using the four
elastic straps.
Step 2 - Plug the Mini USB cable from the keyboard into the Mini USB
port (3) on the tablet.
o NOTE: the cable can only be inserted in one direction. Do Not
use excessive force to connect the cable into the Mini USB port.
Step 3 - Turn the tablet ON to begin using the keyboard.
o NOTE: the three LED lights located above the keys will indicate
when Num Lock, Caps Lock, & Scroll Lock are in use.
10. Troubleshooting
No Power
o Make sure the device is properly charged (Section 1.3)
Tablet will not move past the Android screen after a Software
Update
o In some instances software updates can take an hour or more
to index all of the necessary operating system files needed to
run the tablet.
o Make sure to connect the AC adaptor during Software Updates
to insure the battery does not die.
Screen is Frozen/Not Responding
o Restart the device by turning the Power OFF and then ON
again.
! If the device will not respond to the Power button, insert
a thin, straight object (such as a paper clip) in the
manual reset hole to perform a soft reset on your device.
Tablet is Slow
o Close any unused Apps that may be running in the background
(Section 7.1)
Music/Movie file will not play
o Make sure the file format you are attempting to play is shown in
the Compatible Audio/Video Format list in the Technical
Specifications section of the manual (Section 12)
Tablet storage is full
o Add more storage by inserting a microSD card (Section 1.2)