This document is an instruction manual for the VIVO Four Wheel Pet Stroller, identified by SKU numbers STROLR-V001B, V001K, V001N, and V001R. It provides comprehensive information on assembly, usage, safety, maintenance, and warranty for the product.
Function Description:
The VIVO Four Wheel Pet Stroller is designed for the safe and convenient transportation of household pets. It is specifically designed for one pet only and features a canopy, storage basket, and cup holder for added convenience during outings. The stroller is equipped with four wheels, including front wheels with a locking orientation feature and rear wheels with brakes, ensuring stability and control. Its foldable design allows for easy storage and portability.
Important Technical Specifications:
- SKU: STROLR-V001B, V001K, V001N, V001R
- Weight Capacity: 30 lbs (13.6 kg)
- Standard Compliance: Meets "PTSM-09726-NA" Standard
- Quality Certification: Manufacturer has passed ISO9001: 2008 Certificate
- Warranty: ONE YEAR warranty, with a 90 Day Return Policy.
Usage Features:
- Assembly: The manual details a five-step assembly process:
- Opening the stroller until legs lock into place.
- Inserting front wheels (C) into front legs until they click, using the grey latch to lock orientation (latch must face UP).
- Assembling the rear axle by sliding washers (H), brakes (E), rear wheels (D), and more washers (H) onto the axle (B), securing with pins (G), and covering with wheel caps (F).
- Attaching the rear axle assembly to the rear legs until it clicks into place.
- Clipping the cup holder (A) into the handle.
- Brakes: The stroller features red brake levers on the rear wheels. Users step on these levers to lock the rear wheels into place, ensuring the stroller remains stationary when needed.
- Canopy: The canopy can be opened and closed as shown in the diagram, providing shade and protection for the pet.
- Folding: To fold the stroller for storage or transport, the user must unzip the canopy window, then squeeze the locking levers located on both sides of the stroller, and finally fold the unit.
- Cup Holder: A cup holder (A) is included and clips into the handle, offering a convenient place for beverages.
- Storage Basket: The stroller includes a storage basket located beneath the pet compartment, providing space for pet essentials or personal items.
- Safety Information:
- For household pets only.
- Designed for one pet only.
- Do not leave the pet unsupervised.
- Ensure the stroller is completely erected and all locks are engaged before use.
- Always apply the brake when the stroller is stationary.
- Do not use on escalators and stairs; fold and carry.
- Do not use near an open or exposed flame.
- Ensure the pet is clear of any moving parts before making adjustments.
- Tipover Warning: Do not hang bags from handles or overload the stroller, as this can cause instability. Tipover restraints may reduce but not eliminate the risk of tipover.
- Choking Hazard: Contains small parts, not for children under 3 years. Adult supervision is required.
- Do not exceed the 30 lbs (13.6 kg) weight capacity to prevent serious injury.
Maintenance Features:
- Cleaning:
- Unsnap buttons on the stroller.
- Take apart the canopy.
- Remove the cushion.
- Wipe the stroller lightly.
- Clean wheel assemblies and the rest of the frame with warm, soapy water, then dry thoroughly.
- Wheel Maintenance:
- To clean and lubricate wheels, push out the locking lever under the wheel housing to release the rear wheel, and depress locking tabs on the frame to release the front wheel.
- Lubricate all moving parts with light plastic-safe oil to extend product life.
- Push wheel sets back on until they click and lock; pull on wheel housings to ensure security.
- Push the stroller back and forth and rotate swivels to work in the lubricant.
- NOTE: Do NOT lubricate brake components.
- Storage:
- Store the stroller in a clean, dry place when not in use.
- Do NOT place heavy items on the stroller.
- Regularly check for loose parts; tighten or replace as needed.
- QR Code/Link: A QR code and URL (https://vivo-us.com/products/strolr-v001k) are provided for helpful videos and specifications.
- Customer Service: Available Monday-Friday from 7:00 am-7:00 pm CST.
- Email: help@vivo-us.com
- Website: www.vivo-us.com (offers live chat with an agent)
- Phone: 309-278-5303
- Response Times (within office hours):
- Average Response Time: 1HR 8M (23% < 15m, 38% < 30m, 61% < 1hr, 83% < 2hr, 92% < 3hr)
- Average Resolution Time (Chat): < 15 M
- Average Resolution Time (Phone): 5M 4S
- Social Media: Users are encouraged to share photos of their VIVO setup and tag @vivo_us.
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