ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR
Covers units purchased as new in Mexico Only.
VIZIO Sales & Marketing México S. de. R.L. de C.V. provides a warranty to the original purchaser
of a new Product against defects in materials and workmanship for a period of one year of
non-commercial usage or ninety (90) days of commercial use. If a Product covered by this
warranty is determined to be defective within the warranty period, VIZIO Sales & Marketing
México S. de. R.L. de C.V. will either repair or replace the unit at its sole option and discretion.
To obtain warranty service, contact VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical
Support via email: apoyotecnico.mx@VIZIO.com or via phone at 001 (855) 472-7444 from
9:00AM to 6:00PM Monday through Friday Central Time, or visit www.VIZIO.mx. Pre-authorization
must be obtained before sending any product to a VIZIO Sales & Marketing México S. de. R.L.
de C.V. service Center. Proof of purchase in the form of a purchase receipt or copy thereof is
required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and
units may be new or recertified at VIZIO Sales & Marketing México S. de. R.L. de C.V.’s option
and sole discretion. Replacement parts and units are warranted for the remaining portion of
the original warranty or for ninety (90) days from warranty service or replacement, whichever
is greater.
Type of Service
Defective Products must be sent to a VIZIO Sales & Marketing México S. de. R.L. de C.V. service
center to obtain warranty service. VIZIO Sales & Marketing México S. de. R.L. de C.V. is not
responsible for transportation costs to the service center, but VIZIO Sales & Marketing México
S. de. R.L. de C.V. will cover return shipping to the customer. Pre-authorization is required before
sending any unit in for warranty service.
Product returns to VIZIO Sales & Marketing México S. de. R.L. de C.V.’s service centers must utilize
either the original carton box and shipping material or packaging that affords an equal degree
of protection. VIZIO Sales & Marketing México S. de. R.L. de C.V. Technical Support will provide
instructions for packing and shipping the covered Product to the VIZIO Sales & Marketing
México S. de. R.L. de C.V. service center.
Limitations and Exclusions
VIZIO Sales & Marketing México S. de. R.L. de C.V.’s one-year limited warranty only covers defects
in materials and workmanship. This warranty does not cover, for example: cosmetic damage,
normal wear and tear, improper operation, improper voltage supply or power surges, signal
issues, damages from shipping, acts of God, any type of customer misuse, modifications or
adjustments, as well as installation and set-up issues or any repairs attempted by anyone other
than by a VIZIO Sales & Marketing México S. de. R.L. de C.V. authorized service center. Products
with unreadable or removed serial numbers, or requiring routine maintenance are not covered.
This one year limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or
by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED ABOVE. ANY
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE.
VIZIO Sales & Marketing México S. de. R.L. de C.V.’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO Sales & Marketing
México S. de. R.L. de C.V.’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER
SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE
OF THE PRODUCT. VIZIO Sales & Marketing México S. de. R.L. de C.V. SHALL NOT BE RESPONSIBLE
FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR
LOST PROFITS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow
limitations on how long an implied warranty lasts or the exclusion of incidental or consequential
damages, so the above limitations or exclusions may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights, which vary from state to state. THIS
WARRANTY IS SUBJECT TO CHANGE WITHOUT NOTICE. CHECK www.VIZIO.mx FOR THE MOST
CURRENT VERSION.
Personal Data
If your VIZIO Sales & Marketing México S. de. R.L. de C.V. product is capable of storing personal
data and other information, ALL CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE
OF SOME IN-HOME AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will be restored
to you configured as originally purchased. You will be responsible for restoring all applicable
data and passwords. Recovery and reinstallation of user data is not covered under this Limited
Warranty. In order to protect your personal information, VIZIO Sales & Marketing México S. de.
R.L. de C.V. recommends that you always clear all personal information from the unit before it is
serviced, regardless of the servicer.
ZERO BRIGHT PIXEL DEFECT GUARANTEE
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR WARRANTY”
on select new product purchases. To determine if this guarantee applies to your product, refer
to the “DETAILS” tab of the model’s product information page www.VIZIO.mx or look for the “zero
bright pixel” guarantee on the box.
INFORMATION EXCLUSIVELY FOR MEXICO
VIZIO Sales & Marketing México S. de. R.L. de C.V. is not obligated to honor the warranty in the
following cases.
(a) When the Product has been used under other than normal conditions.
(b) When the Product has not been operated according to the accompanying instructions for
use.
(c) When the Product has been altered or repaired by persons not authorized by VIZIO Sales &
Marketing México S. de. R.L. de C.V. or the respective seller.
You may contact the importer or the merchant from whom you purchased the VIZIO Sales &
Marketing México S. de. R.L. de C.V. Product to make a warranty claim, to obtain information
related to the procedure to file a warranty claim, and to obtain information related to parts,
components, supplies and accessories, or contact VIZIO Sales & Marketing México S. de. R.L. de
C.V.’s authorized representative as follows:
Integral Support S.A. de C.V.
Calle Juan Augusto Ingres. 140
Col. Santa Maria Nonoalco
Del. Benito Juárez
México, D. F. C.P 03700
Customer Service: 001 (855) 472-7444
Date of purchase:
Model:
Brand:
To make a warranty claim, submit this Product and this policy, duly stamped by the establishment
from which it was purchased. For customers in Mexico with VIZIO Sales & Marketing México S.
de. R.L. de C.V. televisions that are larger than 32 inches, VIZIO Sales & Marketing México S. de.
R.L. de C.V. or its authorized representative will provide onsite warranty coverage of repair and/
or replacement services.
Under the terms of this warranty, VIZIO Sales & Marketing México S. de. R.L. de C.V. or its
representative must exchange parts and components of the Product and include labor and
shipping expenses of the Product on which this warranty is valid, within the service network, at
no cost to the consumer.
VIZIO Sales & Marketing México S. de. R.L. de C.V.
Conquistadores 105 Interior 7,
Colonia Mirasierra, San Pedro Garza Garcia,
Nuevo Leon, C.P. 66240, Mexico.
RFC: VSA110513BK9
Telephone: 001 (855) 472-7444
LIMITED WARRANTY - MEXICO
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