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Help Topics
I see “noise” or static on the screen.
• When your TV’s digital capabilities exceed a digital broadcast signal, the signal
is up-converted (improved) to match your TV’s display capabilities. This up-
converting can sometimes cause irregularities in the image.
• If you are using an antenna, the signal strength of the channel may be low.
Ensure your antenna is connected securely to the TV and move the antenna
around the room or close to a window for the best signal.
When I change input source, the TV image changes size.
• The TV remembers the viewing mode on each input source. If the viewing mode
on the new input source differs from the one on the input source you switch
from, the difference may be noticeable.
• See
Changing the Picture Aspect Ratio on page 10
.
How do I download the VIZIO SmartCast Mobile™ App?
• Make sure your phone or tablet is connected to a Wi-Fi network. Open a browser
on your phone or tablet.
• Navigate to vizio.com/smartcastapp and follow the on-screen instructions to
download the VIZIO SmartCast Mobile™ App.
How do I change the Inputs?
• Press the INPUT button on the back of the TV to cycle through the Inputs.
• Press the INPUT button on the remote to cycle through the Inputs.
• Make sure the VIZIO SmartCast Mobile™ app is installed on your phone or
tablet. Open the VIZIO SmartCast Mobile app. Tap on the Device list and select
your TV. Tap on the Input key and select the Input of your choice.
How do I connect to my Wi-Fi network?
• On your TV remote, press the MENU button then go to Network > Select your
Wi-Fi name > Enter password.
• Open the VIZIO SmartCast Mobile™ app on your phone or tablet. Tap on the
Menu Tab > SmartCast Devices > Your TV/Device Name > Network
• Tap on the Settings icon > Network > Wireless Access Points. Select your Wi-Fi
network from the list, enter the Wi-Fi password, and tap Connect.
How do I exit Demo Mode?
• Press and hold the INPUT button on the back of the TV to exit the demo mode.
How do I watch Cable/Antenna TV channels?
• If you subscribe to cable or satellite, simply connect an HDMI cable (not
included) to the receiver.
• If you use external antennas to watch local broadcast channels, use a coaxial
cable to connect.
Some of my Channels are missing.
• Press the MENU button on your TV remote and select the channels option. Then
select Find Channels.
• Open the VIZIO SmartCast Mobile app on your phone or tablet.
• Click on: Menu Tab > SmartCast Devices > Your TV/Device Name > Channels >
Find Channels.
How do I disable/enable Viewing Data?
• Press the MENU button on your remote and select ADMIN & PRIVACY. Then
select Viewing Data to turn the feature on or off.
The television will not turn on using Alexa or Google Assistant.
• Ensure the television is in Quick Start Mode.
• Tap on Menu > System > Power Mode > Quick Start.
How do I know I am getting 4K resolution or HDR content such as Dolby
Vision?
• As you are watching content on the television, press the INFO button on the
remote or VIZIO SmartCast Mobile app. You will see the current resolution being
displayed along with the version of video.
• HDR will show as a Dolby Vision icon, HDR10 or HLG.
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