You may only make a warranty claim for individual parts once during the coverage period. For
example, VORO will replace the motor under warranty the first time failure occurs, but subsequent
motor replacements within the warranty period are at the cost of the customer.
Additionally, all electric scooters have recommended use and max load restrictions, with
estimated performance using an average rider of 150 lbs. Although most scooters can carry 220
lbs or more, taller, heavier riders will experience limited performance ability and can tax the
scooter's system. If VORO discovers that components of the electric scooter are repeatedly failing
because it is overloaded, VORO reserves the right to refuse subsequent claims for the same
components.
VIII. WHAT THIS WARRANTY DOES NOT COVER.Both our 1 year limited warranty and 6 month limited
warranty do NOT provide coverage for replacement or repair of the following:
● Frame, lights, and button consoles
● Screws, nuts, bolts, safety pins, and other similar small components
● Products that are used as rental units, for commercial use, or in competition
● Damage or failure due to:
○ Aging, normal use, wear and tear, or use of improper cleaning solvents or
chemicals;
○ Overexposure to water, heat or cold (e.g., left outdoors);
○ Improper use and damage from accidents;
○ Negligence;
○ Improper storage,
○ Improper care during shipping.
● Damage or repair of any third-party accessories or parts.
Proper maintenance, use and storage are essential when owning an electric scooter. For
example, if the scooter is left in storage and the battery drains completely, it may degrade so
badly that it can no longer hold charge. If the scooter is not properly maintained or stored causing
components to fail, that is not covered by the warranty.
Additionally, the following actions will void the warranty:
● Unapproved modifications to the product*
● Weather-related damage (water, heat/sun exposure)
● Incorrect use, incorrect repairs or diagnosis made by the customer or a
non-VORO technician or any other third party.
*Electric scooter modifications include hardware and software changes to the product outside
the spectrum of basic maintenance and can be done by professional technicians or individual
owners. Modifications completed by VoroMotors do not void the warranty. Modifications
completed by the owner (DIY) with or without guidance from VoroMotors void the warranty.
Please note that the warranty does not cover labor costs, shipping costs or reimbursement for
inconvenience during repair or incidental damage of other property related to repairs unless
otherwise discussed in this warranty policy.
IX. UPGRADES.The warranty does not cover upgrades to parts during repair (for example, if the
original motor is 600W and you want to upgrade to 1000W, it would not be covered under warranty
and would be an additional charge).
X. RESPONSIBILITY FOR DEFECTIVE GOODS. OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED
TO REPAIR OR REPLACEMENT OR REFUND AS DESCRIBED BELOW.
Distributed by and property of VoroMotors 16
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