XI. WHO MAY USE THIS WARRANTY?VORO is located at 14350 Arminta Street, Panorama City, CA
91402 and VORO ("we") extend this limited warranty only to the consumer who originally purchased
the product ("you"). It does not extend to any subsequent owner or other transferee of the product.
XII. WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?With respect to any defective product
during the Warranty Period, we will, in our sole discretion either: (a) repair or replace such product
(or the defective part) free of charge or (b) refund the purchase price of such product.
XIII. WARRANTY CLAIM RESTRICTIONS.Both our 1 year limited warranty and 6 month limited
warranty on new and refurbished units respectively include the following restrictions, which limit
and/or void your ability to make a claim:
1. The warranty becomes active on the date of purchase of the product. If you
purchased a VORO product with a 1 year limited warranty on January 15, 2021, it
will be valid until January 15, 2022.
2. The warranty is non-transferable and non-renewable. If you acquire a VORO
product from a private seller, the warranty does not transfer to you. If you are a
private owner of a VORO product and sell it to someone else within your warranty
period, your warranty is void.
3. The warranty is void if the VORO product has been subjected to improper use
including but not limited to subjecting the VORO product above the maximum
weight tolerance for the product purchased and any of the issues listed in
Section VII of this warranty.
VORO reserves the right to determine eligibility of products for warranty claim. Claims for
manufacturing defects of parts will be solely determined by VORO’s professional technicians.
Claims may be denied if damages reported are not manufacturing defects but due to misuse
and/or improper care.
VORO reserves the rights to deny or void any new or existing warranty claims if VORO has provided
5 or more complimentary replacement parts/repairs and has provided reasonable care to the
customer throughout the warranty coverage period.
XIV. HOW DO YOU OBTAIN WARRANTY SERVICE?
VORO provides repair for products given they qualify for service:
1. To receive service under warranty, the product must be purchased directly from
the VORO website (www.voromotors.com). You must have a valid sales receipt. If
you purchased the product from one of our dealers, your warranty is registered
with them, and you should make warranty claims directly.
2. The product cannot have been used for rental, commercial, or competition
purposes.
3. Warranty claims made by customers in the continental United States within 30
days of delivery are eligible for replacement parts, cost of labor for repairs, and
outbound shipping at no additional charge.
4. Warranty claims made by customers in the continental United States after 30
days of delivery are eligible for replacement parts at no additional charge, but
customers are responsible for the cost of labor for repairs and any outbound and
inbound shipping fees.
5. Warranty claims made by international customers and customers in Alaska and
Hawaii within 30 days of delivery are eligible for replacement parts and cost of
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