labor for repairs at no additional charge, but are responsible for any outbound
and inbound shipping fees.
6. Warranty claims made by international customers and customers in Alaska and
Hawaii after 30 days of delivery are eligible for replacement parts at no
additional charge, but are responsible for the cost of labor for repairs and any
outbound and inbound shipping fees.
7. If a chargeback is initiated on any purchase, VORO reserves the rights to deny or
void any new or existing warranty.
8. The product must be within warranty period and ridden less than 10,000 miles to
qualify for a warranty service claim.
XV. WARRANTY CLAIMS PROCESS. Visit the claims page. Attach relevant videos, images and order
information. It is important to be as detailed as possible. Failure to provide any supporting
documentation as requested may lead to a denied warranty claim.
Within 1-3 business days, you will receive instructions and/or follow-up questions for warranty
claims. Depending on the repair, you may be able to complete the service yourself with technical
guidance or will be instructed to ship the scooter to VORO for professional repair.
XVI. REPAIR PROCESS.We want your downtime to be as short as possible, so we offer two options
when you make a warranty claim: parts replacement (DIY) or repair service (professional).
Parts Replacement VORO will ship necessary replacement parts and
components to you and provide guided assistance through written tutorials,
videos, email, and phone/video calls. If the claim is made within 30 days of
purchase, all costs are absorbed by VORO (including shipping parts from us to
you (outbound) or of the scooter from you to us (inbound)). If the claim is
made after 30 days of purchase, shipping costs are transferred to the
customer.
Repair Service (at VORO) For customers in the continental United States, if
your warranty claim is deemed valid but you do not feel equipped to make the
repairs yourself within the first 30 days of purchase, VORO can arrange repair
service and will cover inbound/outbound shipping, labor cost and parts. You
are responsible for any incurred cost due to taxes, unforeseen part
replacements and/or other third party costs. If you are near either of our VORO
locations (Los Angeles, CA or New York City, NY), you can bring the product in
during operating hours for service to avoid shipping charges. If you arrange
repair service after the first 30 days of purchase, VORO will cover cost of parts
but you are responsible for cost of labor, inbound/outbound shipping, any
incurred cost due to taxes, unforeseen part replacements and/or other third
party costs.
For international customers and customers in Alaska and Hawaii,if your
warranty claim is deemed valid but you do not feel equipped to make the
repairs yourself within the first 30 days of purchase, VORO can arrange repair
service and will cover the cost of parts and labor. You are responsible for
inbound/outbound shipping, any incurred cost due to taxes, unforeseen part
replacements and/or other third party costs. If you arrange repair service after
the first 30 days of purchase, VORO will cover cost of parts but you are
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