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If you don’t see your USB Stick in the list of devices
– Remove the USB Stick
– Re-start your computer
– Re-insert the USB Stick.
If no network can be found
– Change your physical location: in a building, move closer to a
window, move higher up, or go outside
– (Windows) Select ‘View/View Available Mobile Connections’
and see if you can connect to a particular network in the list
shown
– Contact Support, and check that data services and roaming are
enabled on your account.
If no connection can be opened
– Wait a few minutes and try to connect again. This is most often
a temporary problem, especially if an ‘Error 631’ or ‘Error 619’
is referenced. If it persists please call Vodafone Support on the
number on the next page
– Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite
software completely, and then re-start it again
– Re-start your computer
– (Windows) Click ‘Manage Devices’, select your device, click edit
and then select a different network preference on the Network
Preference tab page, eg. ‘3G Only’
– (Mac) Click ‘Devices’, select your device and select a different
network preference from the drop down menu, eg. ‘3G Only’
– If you are using a VPN (Virtual Private Network), contact your
company IT administrator.
If you have problems when roaming
– (Windows) Select ‘View/Available Mobile Connections’ and try
opening one of the connections shown
– Contact Support, and check roaming is enabled for your
account
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