15
For further help, please
visit vodafone.com.au/
mobilebroadband, or call
Vodafone Customer Care. If
you’re a Contract customer
call 1555 from a Vodafone
mobile or 1300 650 410
from any other phone and
say ‘data services’. If you’re
a Prepaid customer, call
126722 from a Vodafone
mobile or 1300 500 222
from any other phone.
– Check the name of the current network in the Mobile
Connections panel. If it is not Vodafone or a Partner, select a
different network from ‘View/Available Mobile Connections’.
If the connection keeps switching between GPRS and 3G
– (Windows) Click ‘Manage Devices’, select your device, click edit
and then select a different network preference on the Network
Preference tab page, eg. ‘3G Only’
– (Mac) Click ‘Devices’, select your device and select a different
network preference from the drop down menu, eg. ‘3G Only’
– Switch back to your normal preference when you move locations.
If you are using a Windows machine and VMCLite does not install
and/or the install progress bar keeps looping, this can indicate a
failure with Windows detecting the device components
– Go to Device Manager (normally located under Control Panel and
System headings. Refer to Windows Help and Support for further
information on how to access Device Manager)
– Expand the ‘Universal Serial Bus Controllers’ heading
– Right click the ‘USB Mass Storage Device’ and select ‘Uninstall’
– Once done if the devices do not automatically reload go to
‘Action’ and ‘Scan for Hardware changes’
– If this still does not resolve please contact Vodafone Support.
Check software update preferences
– Set your operating system and other programs to notify you of
software updates instead of downloading them automatically–
otherwise they may slow down your mobile connection, or
exceed your data usage limit.
Usage indication
– The usage window only displays an approximate indication
of your data usage. Please refer to your invoice for the actual
amount of data transferred. You can check your data usage
anytime. If you’re a Contract customer visit myvodafone.
com.au or send a free blank TXT to 1512 from the Vodafone
Mobile Connect software. If you’re a Prepaid customer visit
broadband.vodafone.com.au/manage.
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