01 Service and Maintenance
7
Mediation/Arbitration Program (for Canada only)
01
If you feel that the efforts by Volvo and the re-
tailer to resolve a factory-related vehicle ser-
vice concern have been unsatisfactory, Volvo
Cars of Canada Corp. participates in an im-
partial third party mediation/ arbitration pro-
gram administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when
all other efforts to produce a settlement have
failed. This procedure is without cost to you
and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually con-
venient times and places in an informal envi-
ronment. These impartial arbitrators review
the positions of the parties, make decisions
and, where appropriate, render awards to re-
solve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is bind-
ing on both you and Volvo Cars of Canada
Corp. The CAMVAP services are available in
all Canadian territories and provinces. For
more information, without charge or obliga-
tion, call your CAMVAP provincial administra-
tor directly at 1-800-207-0685, or visit their
website at www.camvap.ca.
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