02 Service and maintenance
7
Mediation/Arbitration Program (for Canada only)
02
If you feel that the efforts by Volvo and the re-
tailer to resolve a factory-related vehicle ser-
vice concern have been unsatisfactory, Volvo
Cars of Canada Corp. participates in an im-
partial third party mediation/ arbitration pro-
gram administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when
all other efforts to produce a settlement have
failed. This procedure is without cost to you
and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-par-
ty arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators re-
view the positions of the parties, make deci-
sions and, where appropriate, render awards
to resolve disputes. CAMVAP decisions are
fast, fair and final as the arbitrator's award is
binding on both you and Volvo Cars of Cana-
da Corp. The CAMVAP services are available
in all Canadian territories and provinces. For
more information, without charge or obliga-
tion, call your CAMVAP provincial adminis-
trator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.
VCNA XC90 warranty manual week 1146.book Page 7 Friday, November 4, 2011 11:44 AM
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