01 Volvo On Call
Introduction
4
General
The Volvo On Call system (from now on refer-
red to as VOC) is linked to the car's built-in
phone, SRS and alarm systems. See the vehi-
cle's owner's manual for information about
these systems. The map of Europe on page
14 shows the countries where the system is
available. Contact your Volvo dealer (see
page 15) for the latest information because
the map is subject to change. VOC is a sup-
plemental service that consists of safety,
security and comfort services whose offering is
market dependent. Contact your Volvo dealer
for information about which of these services
are available in your country.
Availability
Once the remote key has been removed from
the car the VOC system functions are available
continuously for 3 days and then once per hour
during the next 11 days.
WARNING
The system only works in areas where
VOC's partners have GSM coverage and in
the markets where the Volvo On Call service
is available.
Just as with mobile phones, atmospheric
disturbances or sparse transmitter cover-
age may lead to connection being impossi-
ble, e.g. in sparsely populated areas.
Transfer of ownership of a car with
Volvo On Call
It is very important with a transfer of ownership
that the VOC services are cancelled so that the
former owner cannot continue to perform VOC
services in the car. Contact your Volvo dealer.
Also see "Replacing the security code" in this
manual."
Comfort Services
•
Volvo On Call mobile application - As a
Volvo On Call user you have access to a
mobile application that enables you to
maintain contact with your parked car via
an iPhone or an Android phone. You can
locate the car, remotely lock the car,
remotely start the heater, see information
on fuel level, and a lot more besides. For
more information on the Volvo On Call app,
see page 6.
•
Remote Heater Start via SMS - Cars
equipped with fuel-powered engine and
passenger compartment heaters in com-
bination with VOC offer the same setting
options for the heater as inside the car
using a normal mobile phone. RHS makes
it possible to adjust timer settings by send-
ing the desired setting using a mobile
phone. For information on RHS, see
page 7.
Safety Services
•
Automatic alarm - In the event of an acci-
dent where the airbag or inflatable curtain
is activated a signal is sent automatically to
VOC Customer Service.
•
Manual alarm - You can contact the VOC
Customer Service to request help in emer-
gencies.
•
Access to roadside assistance services
For information on Safety Services, see
page 9.
Security Services
•
Anti-theft warning - Automatic signal to
VOC Customer Service in the event of a
burglary or theft (if the car's alarm system
is activated).
•
Stolen Vehicle Tracking - Helps track the
car in the event of theft.
•
Remote Door Unlock - Remote unlocking
of the car if the keys have gone missing or
have been locked in the car.
•
Remote Vehicle Immobiliser - Monitoring
and deactivation of the stolen car.
For information on Security Services, see
page 11.
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