VTech Kidizoom Action Cam HD - Frequently Asked Questions

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Memory
card can’t be
detected
• Check if the memory card is correctly inserted.
• Check to see if the memory card is the
supported type. The camera only supports
microSD or microSDHC card.
• Check to see if the le system of your memory
card is FAT or FAT32, Kidizoom® Action
Cam HD does not support NTFS or exFAT le
systems. You should back up all important data
from your memory card and for your memory
card and format it in either the FAT or FAT32 le
system before using in your Kidizoom® Action
Cam HD.
Can’t view a
transferred
video or photo
le
Check if the transferred les are in the correct
directory in the Kidizoom
®
Action Cam HD. Photos
should be put in the DOWNLOAD/PHOTO folder,
videos should be put in the DOWNLOAD/VIDEO
folder in Kidizoom
®
Action Cam HD when it is
connected to a computer.
Kidizoom
®
Action Cam HD only supports the
below formats:
Photos in Standard Baseline JPEG and Videos in
AVI (Motion JPEG) created by Kidizoom
®
Action
Cam HD.
KIDIZOOM
®
ACTION CAM HD
FREQUENTLY ASKED QUESTIONS
Question 1:
I have purchased a Kidizoom
®
Action Cam HD, but it will not work
with my PC, my PC is looking for a driver. I have searched the internet
and cannot nd a VTech
®
Kidizoom
®
Action Cam HD driver. What
can I do?
Answer:
There is no separate driver needed for the Kidizoom
®
Action Cam
HD. It uses a standard USB mass storage device driver. Such a driver
comes standard on all Windows
®
operating systems such as Windows
7
®
and above, and macOS 10.9 and above. If your computer meets
these OS requirements and is still looking for a driver, please contact
your PC manufacturer for further assistance. For earlier operating
systems that do not support mass storage, a system upgrade or mass