Cannot connect to
computer
Check the connections on the USB cable
between the camera and the computer,
and review the appropriate connection
procedure in this manual.
SD Card cannot be
detected
1. Check if the SD card is correctly
inserted.
2. Check if the SD card is less than 32MB
in capacity. The Kidizoom
®
Spin &
Smile Camera
TM
doesn’t support SD
cards less than 32MB.
3. Check to see if the SD card is the
supported type. This camera doesn’t
support MMC or other formats.
Cannot save les Check the memory status of the SD card
memory to see if it is full, and check if the
SD card is write-protected.
If there is no SD card inserted, check the
Kidizoom
®
Spin & Smile Camera
TM
internal memory.
Cannot view the
downloaded video or
photo les
1. Check if the downloaded les are put in
the correct directory in the Kidizoom
®
Spin & Smile Camera
TM
. Photos
should be put in the “DOWNLOAD/
PHOTO” folder and videos should be
put in the “DOWNLOAD/VIDEO” folder
in Kidizoom
®
Spin & Smile Camera
TM
when it is connected to a computer.
2. Kidizoom
®
Spin & Smile Camera
TM
only supports the below formats:
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) created by
Kidizoom
®
Spin & Smile Camera
TM
.
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Customer Services
Department with any problems and/or suggestions that you might have.
Our support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
Troubleshooting
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