VTech VC931 - Frequently asked questions

General product care
Tokeepthisproductworkingwellandlooking
good,followtheseguidelines:
• Avoidputtingitnearheatingappliancesand
devicesthatgenerateelectricalnoise(for
example,motorsorfluorescentlamps).
• DONOTexposeittodirectsunlightor
moisture.
• Avoiddroppingtheproductortreatingit
roughly.
• Cleanwithasoftcloth.
• DONOTimmersethecameraunitinwater
anddonotcleanitunderthetap.
• DONOTusecleaningsprayorliquidcleaners.
• Makesurethecameraunitisdrybeforeyou
connectittothemainsagain.
Storage
WhenyouarenotgoingtousetheIPcamerafor
sometime,storethecameraunitandtheadapter
inacoolanddryplace.
Specificationsaresubjecttochangewithoutnotice.
©2018VTechCommunications,Inc.
Allrightsreserved.08/18.VC931X-X_IG_V4.0
Documentordernumber:96-011758-040-100
Technical specifications
Frequency Cameraunit:2412-2462MHz
Channels 11
Nominal
effective
range
MaximumpowerallowedbyFCC
andIC.Actualoperatingrangemay
varyaccordingtoenvironmental
conditionsatthetimeofuse.
Power
requirement
Cameraunitpoweradapter:
Input:100-240VAC50/60Hz
Output:5VDC1500mA
Android
TM
isatrademarkofGoogleInc.
IOSisatrademarkorregisteredtrademarkofCiscointhe
U.S.andothercountriesandisusedunderlicense.
Limited warranty
What does this limited warranty cover?
ThemanufacturerofthisVTechProductwarrantsto
theholderofavalidproofofpurchase(“Consumer”
or“you”)thattheProductandallaccessories
providedinthesalespackage(“Product”)are
freefromdefectsinmaterialandworkmanship,
pursuanttothefollowingtermsandconditions,
wheninstalledandusednormallyandinaccordance
withtheProductoperatinginstructions.Thislimited
warrantyextendsonlytotheConsumerforProducts
purchasedandusedintheUnitedStatesofAmerica
andCanada.
What will VTech do if the Product is not free from
defects in materials and workmanship during
the limited warranty period (“Materially Defective
Product”)?
Duringthelimitedwarrantyperiod,VTech’s
authorizedservicerepresentativewillrepair
orreplaceatVTech’soption,withoutcharge,
aMateriallyDefectiveProduct.Ifwerepair
theProduct,wemayuseneworrefurbished
replacementparts.Ifwechoosetoreplacethe
Product,wemayreplaceitwithaneworrefurbished
Productofthesameorsimilardesign.Wewillretain
defectiveparts,modules,orequipment.Repairor
replacementoftheProduct,atVTech’soption,is
yourexclusiveremedy.VTechwillreturntherepaired
orreplacementProductstoyouinworkingcondition.
Youshouldexpecttherepairorreplacementtotake
approximately30days.
How long is the limited warranty period?
ThelimitedwarrantyperiodfortheProductextends
forONE(1)YEARfromthedateofpurchase.If
VTechrepairsorreplacesaMateriallyDefective
Productunderthetermsofthislimitedwarranty,
thislimitedwarrantyalsoappliestotherepairedor
replacementProductforaperiodofeither(a)90days
fromthedatetherepairedorreplacementProduct
isshippedtoyouor(b)thetimeremainingonthe
originalone-yearwarranty;whicheverislonger.
What is not covered by this limited warranty?
Thislimitedwarrantydoesnotcover:
1. Productthathasbeensubjectedtomisuse,
accident,shippingorotherphysicaldamage,
improperinstallation,abnormaloperationor
handling,neglect,inundation,fire,waterorother
liquidintrusion;or
2. Productthathasbeendamagedduetorepair,
alterationormodificationbyanyoneotherthan
anauthorizedservicerepresentativeofVTech;or
3. Producttotheextentthattheproblem
experiencediscausedbysignalconditions,
networkreliability,orcableorantennasystems;
or
4. Producttotheextentthattheproblemiscaused
byusewithnon-VTechaccessories;or
5. Productwhosewarranty/qualitystickers,product
serialnumberplatesorelectronicserialnumbers
havebeenremoved,alteredorrenderedillegible;
or
6. Productpurchased,used,serviced,orshipped
forrepairfromoutsidetheUnitedStatesof
AmericaorCanada,orusedforcommercialor
institutionalpurposes(includingbutnotlimitedto
Productsusedforrentalpurposes);or
7. Productreturnedwithoutavalidproofof
purchase(seeitem2onthenextpage);or
8. Chargesforinstallationorsetup,adjustmentof
customercontrols,andinstallationorrepairof
systemsoutsidetheunit.
How do you get warranty service?
ToobtainwarrantyserviceintheUSA,pleasevisit
ourwebsiteatwww.vtechphones.comorcall
1-844-848-8324(1-844-84-VTECH).InCanada,go
towww.vtechcanada.comorcall1-888-211-2005.
NOTE:Beforecallingforservice,pleasereviewthe
user’smanual-acheckoftheProduct’scontrols
andfeaturesmaysaveyouaservicecall.
Exceptasprovidedbyapplicablelaw,youassume
theriskoflossordamageduringtransitand
transportationandareresponsiblefordelivery
orhandlingchargesincurredinthetransportof
theProduct(s)totheservicelocation.VTech
willreturnrepairedorreplacedProductunder
thislimitedwarranty.Transportation,deliveryor
handlingchargesareprepaid.VTechassumesno
riskfordamageorlossoftheProductintransit.If
theProductfailureisnotcoveredbythislimited
warranty,orproofofpurchasedoesnotmeetthe
termsofthislimitedwarranty,VTechwillnotifyyou
andwillrequestthatyouauthorizethecostofrepair
priortoanyfurtherrepairactivity.Youmustpayfor
thecostofrepairandreturnshippingcostsforthe
repairofProductsthatarenotcoveredbythislimited
warranty.
What must you return with the Product to get
warranty service?
1. Returntheentireoriginalpackageand
contentsincludingtheProducttotheVTech
servicelocationalongwithadescriptionofthe
malfunctionordifficulty;and
2. Includea“validproofofpurchase”(salesreceipt)
identifyingtheProductpurchased(Product
model)andthedateofpurchaseorreceipt;and
3. Provideyourname,completeandcorrectmailing
address,andtelephonenumber.
Frequently asked questions
Belowarethequestionsmostfrequentlyaskedabout
theIPcamera.Ifyoucannotfindtheanswertoyour
questioninthebelowtable,visitourwebsiteat
www.vtechphones.comorcall1-844-848-8324
(1-844-84-VTECH)forcustomerservice.InCanada,
gotowww.vtechcanada.comorcall1-888-211-2005.
TheLEDson
theIPcamera
aretoobright.
CanIturn
themoff?
YoucanturnofftheLEDsof
yourIPcamera.Readthe
Online LED indicationsection
underCamera settingsin
theonlineappmanualfor
instructions.
Whydoesthe
IPcamera
notrespond
normally?
Trythefollowing(intheorder
listed)forcommoncure:
1.Disconnectthepowertothe
cameraunit.
2.Waitafewminutesbefore
connectingpowerbacktothe
cameraunit.
3.Runthemobileappagain.
Whyismy
screeninblack
andwhite?
TheIPcamerahasalight
sensorthatmeasuresthe
ambientlight.Whentheambient
lightisdim,suchasduring
nighttimeorinadarkroom,the
cameraactivatesitsinfrared
LEDs,anddisplaysthecamera
viewinblackandwhite.
Whydoesmy
IPcamera
showoffline?
Whyisthe
connectionlost
everynowand
then?
Thecameraunitmaylosethe
Internetconnection.Checkyour
networkandtheroutersetting.
Otherelectronicproductsmay
causeinterferencewithyourIP
camera.TryinstallingyourIP
cameraasfarawayfromthese
electronicdevicesaspossible.
Other limitations
Thiswarrantyisthecompleteandexclusive
agreementbetweenyouandVTech.Itsupersedes
allotherwrittenororalcommunicationsrelatedto
thisProduct.VTechprovidesnootherwarrantiesfor
thisProduct.Thewarrantyexclusivelydescribesall
ofVTech’sresponsibilitiesregardingtheProduct.
Therearenootherexpresswarranties.Noone
isauthorizedtomakemodificationstothislimited
warrantyandyoushouldnotrelyonanysuch
modification.
State/ProvincialLawRights:Thiswarrantygivesyou
specificlegalrights,andyoumayalsohaveotherrights,
whichvaryfromstatetostateorprovincetoprovince.
Limitations:Impliedwarranties,includingthoseof
fitnessforaparticularpurposeandmerchantability(an
unwrittenwarrantythattheProductisfitforordinary
use)arelimitedtooneyearfromthedateofpurchase.
Somestates/provincesdonotallowlimitationsonhow
longanimpliedwarrantylasts,sotheabovelimitation
maynotapplytoyou.InnoeventshallVTechbeliable
foranyindirect,special,incidental,consequential,
orsimilardamages(including,butnotlimitedtolost
profitsorrevenue,inabilitytousetheProductor
otherassociatedequipment,thecostofsubstitute
equipment,andclaimsbythirdparties)resultingfrom
theuseofthisProduct.Somestates/provincesdo
notallowtheexclusionorlimitationofincidentalor
consequentialdamages,sotheabovelimitationor
exclusionmaynotapplytoyou.
Please retain your original sales receipt as proof
of purchase.
Pair new IP camera
YoucanaddorreplaceanyIPcameras.
TheWirelessMonitoringfamilyincludesIP
camerasVC921andVC931,whichcanbe
purchasedseparately.Theycanbepairedtoyour
cameraaccountwiththeMyVTech Camsmobile
app,forexample,youcanhaveacombinationof
VC921andVC931.Youcanpairamaximumof
10IPcamerastoyourcameraaccount.
Formoredetails,refertotheonlineappmanuals
ofVC921orVC931intheHelppageofthe
mobileapp.
Connect to audio output device
(optional)
YourIPcamerahasabuilt-inspeaker.Youcan
alsoconnectanexternalself-poweredspeakerto
yourcameraunitforextrasoundquality.
AUDIO IN
LR
volume
-
4. Placethecameraunitonthewallmount
bracket,andthenslideitforwarduntilitlocks
intoplace.
-OR-
5. Connectthepoweradaptertothecameraunit
andapowersupplynotcontrolledbyawall
switch.
micro SD
micro SD
Insert micro SD card (optional)
YourIPcameracancapturevideosofthe
monitoringareawhenmotionisdetected.Youcan
choosetosavethevideostoamicroSDcard.
IfyoupurchasedVC9311-112orVC9311-122,
a16GBmicroSDcardispre-installedinyour
cameraunit.
NOTES
• YourIPcamerasupportsClass4orhighermicroSD
card,withstoragecapacityupto32GB.
CAUTION
• PriortoinsertingorejectingthemicroSDcard
installedinyourIPcamera,thecameramustbe
poweredoff.Topoweroff,unplugthecamerafrom
thepowersupply.
volume
-
+
micr
o SD
micro SD
micro SD
micro
S
Click!
Mount the IP Camera (optional)
NOTES
• Thetypesofscrewsandanchorsyouneeddepend
onthecompositionofthewall.Youmayneedto
purchasethescrewsandanchorsseparatelyto
mountyourcameraunit.
1. Placethewallmountbracketonawalloron
theceiling,andthenuseapenciltomarktwo
holesinparallel.
2. Removethewallmountbracketandthendrill
twoholesinthewallorontheceiling(7/32”
drillbit).
• Ifyoudrilltheholesintoanobjectotherthana
stud,insertthewallanchorsintotheholesand
tapgentlyontheendswithahammeruntilthe
wallanchorsareflushwiththewall.
3. Aligntheholesonthewallmountbracket
withthescrewsonthewallorontheceiling.
Tightenthescrewsintheholes.