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inappropriate use, nor does it cover damage due to negligence
or accidents.
5.4. Warranty Claims
If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty
or defective, as it may be dangerous. Any damage that the user
causes as a result of using faulty or defective products will lead
to voiding of the warranty.
5.4.1. Making a Warranty Claim
To fulfil a Warranty Claim, the customer must contact their local
distributor and submit a request through their accepted process.
United States and Canada (Escalade Sports):
817 Maxwell Ave
Evansville, IN 47711
T: 1-800-467-1421
E: customerservice@vulyplay.us
Submitting the online Warranty Claim form requires the customer
to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault or
defect.
If the customer does not provide all details that the form requires,
their Warranty Claim will not be assessed.
5.4.4. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion. Any refunds granted to the customer exclude third-
party fees, such as assembly services and credit card surcharges.
5.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded are
subject to the warranties provided by the companies that supply
them. The customer must contact these external companies to
make a warranty claim; Vuly itself will not assess claims made
against non-Vuly products.
If a customer believes that a Vuly product does not include
all necessary parts, they must immediately contact their local
distributor. A customer must not attempt to use a product if
any part is incomplete, as it may be dangerous. Any damage
that the user causes as a result of using incomplete products
will lead to voiding of the warranty.
6.0. Missing parts
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