Warranty
19Proprietary. Humaneyes Technologies
law and the Company policy, as follows: Our Customer Support Team will instruct You on how and
where to return Your Product. The Company may send You waybills and if applicable, packaging
material and instructions on how to properly pack and address the Product, so that You may ship
the Product to an authorized service provider location. Instructions may be sent via email or in
hard copy with the packaging material. Once the Warranty Service is complete, the authorized
service provider will return a repaired or replacement Product, or refund therefor, to You.
NOTE: Before returning or replacing any Product or part of a Product for Warranty Service, be
sure to back up all data and remove any condential, proprietary information from the Product’s
memory. It is likely that during the repair process the contents of the Product will be completely
erased and We are not responsible for damage to or loss of any data, images and/or personal
information that may be stored on the Product.
How long is the Warranty following repair or replacement of a Product?
A replacement part installed by the Company, assumes the remaining term of the Limited Warranty
or ninety (90) days from the date of replacement or repair, whichever provides longer coverage.
When a part is replaced or a refund provided, any replacement item becomes the Customer’s
property and the replaced or refunded item becomes the Company’s property.
The Company reserves the right to change the method by which We may provide the Warranty
Service. Warranty Service will be limited and subject to, and adjusted per, the options available
by law in the country where service is requested. Warranty Service options, parts availability and
response times may vary according to country. You may be responsible for shipping and handling
charges if the Product cannot be serviced in the country it is in. If You seek Warranty Service in a
country that is not the original country of purchase, You will comply with all applicable import and
export laws and regulations and be responsible for all custom duties, V.A.T. and other associated
taxes and charges. Where international service is available, the Company may repair or replace
parts with comparable parts that comply with local standards.
What does this Warranty not cover? To the extent permitted by applicable law, this Warranty
does not apply: (a) to software (including but not limited to online software and mobile apps) and
accessories (b) to consumable parts, such as batteries or protective coatings that are designed to
diminish over time, unless failure has occurred due to a defect in materials or workmanship; (c) to
cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless
failure has occurred due to a defect in materials or workmanship; (d) to damage caused by use with
a third party component or product that does not meet the Product’s specications; (e) to damage
caused by accident, abuse, misuse, neglect, improper shipping or installation, re, earthquake or
other external cause; (f) to damage caused by operating the Product through irresponsible or
improper use, including not in accordance with the Company’s published guidelines or any non-
recommended practices; (g) to damage caused by service (including upgrades and expansions)
performed by anyone who is not a representative of the Company or an authorized service
provider; (h) to a Product that has been modied to alter functionality or capability without the
written permission of the Company; (i) to defects caused by normal wear and tear or otherwise
due to the normal aging of the Product; (j) if any serial number has been removed or defaced from
the Product; or (k) if the Company receives information from relevant public authorities that the
Product has been stolen.
Limitation of Liability. THE COMPANY DOES NOT ACCEPT ANY LIABILITY BEYOND THE REMEDIES
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