Need help?Do you have a question about the WDS My Cloud Home Duo and is the answer not in the manual?
Details the key capabilities and benefits of your My Cloud Home device.
Lists the items included in the My Cloud Home and My Cloud Home Duo packaging.
Specifies compatible operating systems, browsers, and internet connectivity requirements.
Describes the physical components, ports, and LEDs of the My Cloud Home device.
Important guidelines for safely unpacking and installing the My Cloud Home device.
Step-by-step guide for basic hardware connections to your device.
Instructions for initial software setup via web browser and account creation.
Guide to downloading and using the mobile application for device access.
Instructions for accessing your device and content via the web browser.
Steps to download and install the desktop application for file access.
Information on how to register your My Cloud Home device online.
How to automatically back up photos and videos from your mobile device.
Steps to back up content from a USB storage device using the mobile app.
How to sync content from cloud services like Dropbox or Google Drive.
Syncing files and folders from your computer to the My Cloud Home device.
Making device content available offline on your computer for editing.
Adding files and photos to the device in real time via the mobile app.
Using drag-and-drop to transfer files via web or desktop applications.
Instructions for using Time Machine to back up your Mac to the device.
Guidance on backing up your Windows PC using the device.
How to find files and folders using the search feature on mobile or web apps.
Methods for browsing and accessing content via mobile, web, and desktop apps.
Steps to delete files or folders using the mobile application.
Instructions for deleting files or folders via the web browser interface.
How to share files or folders with others using the mobile app.
Steps to remove sharing permissions for files or folders on the mobile app.
How to share files or folders via the MyCloud.com web interface.
Steps to stop sharing files or folders using the web interface.
How to share files or folders using the desktop application.
Steps to remove sharing permissions for files or folders on the desktop app.
How to invite new users to access your My Cloud Home device.
Steps to remove existing users from your My Cloud Home device.
How to change the name of your My Cloud Home device via the mobile app.
How to view the current firmware version on the mobile app.
Steps to remotely restart your My Cloud Home device using the mobile app.
How to perform a factory reset, erasing all data and user accounts.
Steps to remotely power off your My Cloud Home device using the mobile app.
How to change the device name using the MyCloud.com web interface.
How to view the current firmware version via the MyCloud.com web interface.
How to view connected users through the MyCloud.com web interface.
How to change disk configurations, requiring a factory reset.
Steps to remotely restart your My Cloud Home device using the web interface.
How to remotely power off your My Cloud Home device via the web interface.
How to perform a factory reset via the web interface, erasing all data.
How to change your profile picture using the mobile app.
How to change your account name via the mobile app.
How to change your My Cloud account password using the mobile app.
How to set a passcode for the My Cloud Home mobile app.
How to change your profile picture using the MyCloud.com web interface.
How to change your account name via the MyCloud.com web interface.
How to change your My Cloud account password using the web interface.
Enabling and configuring extra services through the mobile app.
Enabling and configuring extra services via the MyCloud.com web interface.
How to remove the current device owner using the reset button.
Managing mobile app permissions for iOS and Android devices.
Information on disk configurations for My Cloud Home Duo devices.
Procedures for replacing a faulty drive in the My Cloud Home Duo device.
Steps on how to physically remove a hard drive from the device.
Instructions for installing a new hard drive into the device.
Guidance on creating an RMA for product replacement or obtaining spare parts.
Details on FCC, ICES, and CE compliance standards for the device.
Information on safety approvals for US and Canada (UL, CAN/CSA).
Details on compliance with European Union directives (EMC, Low Voltage, ErP).
Information about the device's power consumption and lack of standby mode.
Information regarding environmental compliance for China.
Details on obtaining service, limited warranty terms, and claim procedures.
Specifies the warranty period and conditions for the My Cloud Home device.
General| Manufacturer | Western Digital |
|---|---|
| Category | Network Attached Storage (NAS) |
| Drive Bays | 2 |
| Drive Interface | SATA |
| USB Ports | 1 x USB 3.0 |
| Operating System | My Cloud OS |
| Remote Access | Yes |
| Power Supply | External Power Adapter |
| Operating Temperature | 5°C to 35°C (41°F to 95°F) |
| Total Capacity | 4TB, 6TB, 8TB, 12TB, 16TB |
| Drive Type | HDD |
| RAID Support | RAID 0, RAID 1 |
| Ethernet | Gigabit Ethernet |
| Processor | Dual-core ARM processor |
| RAM | 1GB |
| Mobile App Support | Yes |
| Media Streaming | Yes |
| Automatic Backup | Yes |
| Compatible Operating Systems | Windows, macOS |
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