What to do if WeP Cash Register shows paper end error?
If your WeP Cash Register displays a 'Paper end error' and no printing occurs, it's likely that the paper roll is exhausted. To resolve this, load a new paper roll into the device and then resume printing.
How to troubleshoot WeP Cash Register that does not print?
If your WeP Cash Register isn't printing, first ensure that the power cable is properly connected and the power switch is turned ON. Also, check if the PAUSE key has been pressed; if so, press it again to resume printing.
Why is the LCD backlight not glowing on my WeP Cash Register?
If the LCD backlight on your WeP Cash Register isn't glowing, a loose connection may be the cause. Check that the power cord is securely connected to the socket and that the keypad module is properly connected.
What to do if WeP Cash Register displays over temperature error?
If your WeP Cash Register is displaying an 'Over Temperature' error on the LCD, it means the print head has heated up from continuous printing for a long time. Simply wait for a short period, and the printer will resume printing normally once it cools down.
Why is the print quality light on my WeP Cash Register?
If the print quality on your WeP Cash Register is light, it could be due to poor quality thermal paper or the printer operating in battery mode with a low battery. Try using good quality thermal paper, or connecting the device to mains for battery charging.
What does platen open error mean on WeP Cash Register?
If you encounter a 'Platen open error' on the LCD of your WeP Cash Register, it indicates that the paper cover may not be closed properly. Ensure that the paper cover is securely closed.
How to fix non-uniform printing on WeP Cash Register?
If the printing on your WeP Cash Register is not uniform across the width, the thermal print head may be clogged with burn particles. Gently wipe the thermal head with diluted alcohol on a cotton swab. Ensure the printer is powered off before cleaning the thermal head.
Why is paper getting folded in WeP Cash Register?
If your WeP Cash Register is folding the paper during operation, it's likely that the paper is misaligned when closing the paper cover. Centralize the paper and ensure the paper cover is correctly fixed.
How to fix downloading issues on WeP BP-1100 JOY Cash Register?
If you are experiencing issues downloading the item database, header, or footer from your PC to the WeP BP-1100 JOY, the port setting may not be configured correctly. Verify the serial port settings on your PC.
What to do if WeP Cash Register has improper database?
If you are experiencing an improper database or header/footer issue with your WeP Cash Register, it may be due to a power failure or noise during the downloading process. Try re-downloading the database or header/footer.
General| Printer | Thermal Printer |
|---|---|
| Paper width | 58 mm |
| PLUs | 1000 |
| VAT rates | 4 |
| Print Resolution | 8 dots/mm |
| Weight | 2.5 kg |
| Interface | RS232 |
| Power Supply | AC 230V, 50Hz |
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