Westinghouse WHG956SA

Questions and Answers

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Lisa SalazarAug 16, 2025
Why won't my Westinghouse Cooktop burner light even though the sparker is working?
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  Jacqueline OlsonAug 16, 2025
  If your Westinghouse Cooktop burner won't light despite the sparker working, several factors could be at play. First, make sure you're holding the knob down long enough in the 'High' position to engage the flame safeguard. Try repeating the lighting procedure, holding the knob down for 5 seconds. Also, verify that the gas supply valve is turned on and that you're turning the correct knob for the burner you want to light. Check for any port blockages in the ignition area, ensuring they are clean and dry. Lastly, inspect the ignition spark plugs to ensure they are dry and clean.
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Haley EdwardsAug 19, 2025
What to do if Westinghouse Cooktop flames not staying on when knob released?
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  lhernandezAug 19, 2025
  If the flames on your Westinghouse Cooktop won't stay on after releasing the knob, it could be due to a few reasons. Ensure you are holding the knob down long enough in the ‘High’ position for the flame safeguard to engage. Try repeating the lighting procedure, holding the knob down for 5 seconds. Also, the knob MUST be set between ‘High’ and ‘Low’ positions. Finally, check the flame safeguard sensor for any dirt or spillage and clean the sensor tip if necessary.
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Gary GuerraAug 22, 2025
Why won't my Westinghouse WHG956SA burner light but the sparker is working?
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  Kent GomezAug 23, 2025
  If the Westinghouse cooktop burner won't light even though the sparker is working, several issues could be the cause. First, make sure you're holding the knob down long enough in the ‘High’ position, around 5 seconds, so the flame safeguard can engage. Check that the gas supply valve is turned on. Ensure you're turning the correct knob for the burner you want to light. Also, inspect the ignition area for any blockages and make sure the ignition spark plugs are clean and dry.
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ronald38Aug 26, 2025
What to do if the flames are not staying on when knob released on Westinghouse WHG956SA Cooktop?
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  Kristen DavisAug 26, 2025
  If the flames on your Westinghouse cooktop aren't staying on after you release the knob, it could be due to a few reasons. Ensure you're holding the knob down long enough in the ‘High’ position for the flame safeguard to engage. The knob must be set between ‘High’ and ‘Low’. Also, check for any dirt or spillage on the flame safeguard sensor and clean it if necessary.
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Christian ColeAug 28, 2025
Why is my Westinghouse Cooktop stainless steel discolored?
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  Sandra JordanAug 28, 2025
  If your Westinghouse cooktop stainless steel is discolored, it could be because you're using a pot or pan that's too large. Make sure the pot sizes you're using are as per the user manual requirements.
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Christopher CrosbyAug 31, 2025
Why is there no spark when I turn the control knob on my Westinghouse Cooktop?
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  Dana OsborneAug 31, 2025
  If you're not getting a spark when you turn the control knob on your Westinghouse Cooktop, the electricity supply might be disconnected or switched off. Make sure to switch on the electricity or check the fuses. Another potential cause is wet or dirty ignition spark plugs; in this case, dry or clean the ignition spark plugs.
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ericahartSep 3, 2025
Why are the benchtop or knobs on my Westinghouse Cooktop overheating?
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  Felicia HunterSep 3, 2025
  If the benchtop or knobs on your Westinghouse Cooktop are overheating, it might be due to using the incorrect cooking pot or pan. Ensure the pot or pan is centrally located on the burner and that you are using the correct type.
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vtuckerSep 6, 2025
How to fix uneven or lifting flames on a Westinghouse WHG956SA Cooktop?
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  Justin MillsSep 6, 2025
  Uneven or lifting flames on your Westinghouse Cooktop can often be attributed to blocked or wet flame ports. Try cleaning or drying the flame ports. Another possible cause is that the burner is incorrectly fitted, so ensure this component is fitted correctly.
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Margaret GarciaSep 9, 2025
How to fix uneven flames on a Westinghouse WHG956SA?
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  Dale WilliamsSep 10, 2025
  Uneven or lifting flames on your Westinghouse cooktop can be caused by blocked or wet flame ports, so clean or dry them. Also, the burner might be incorrectly fitted, so ensure it's fitted correctly.
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Samantha HowardSep 12, 2025
Why are the benchtop or knobs overheating on my Westinghouse WHG956SA Cooktop?
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  Gary GutierrezSep 12, 2025
  Overheating of the benchtop or knobs on your Westinghouse cooktop can be due to using the wrong cooking pot or pan. Check Figure 3 for the correct pot or pan to use. It could also be that the pot or pan isn't located on the burner properly, so ensure it's centrally located.

Summary

Important Safety Instructions

Checking for Damages or Marks

Important check for any damages or marks on the cooktop upon receipt. Report within 7 days.

Disposal Information

Information on proper disposal of packing materials and the product itself.

General Safety Precautions

Covers safe usage, child supervision, hot surfaces, fire prevention, storage, and burner operation.

Installation

Installation Cautions

Read warnings carefully before installing or using the cooktop. Manufacturer not liable for ignored instructions.

Installation Procedure Overview

Details on authorized installation, compliance certificates, and pre-use checks.

Servicing Requirements

Servicing must be done by authorized personnel; recommended inspection every five years.

Cleaning Guidelines

Instructions for safe cleaning, including avoiding caustic cleaners and steam cleaners.

Using Your Cooktop

Cooktop Controls

Explanation of control knobs, panel markings, and gas control operation.

Lighting Burners

Instructions for lighting burners using electronic ignition and flame safeguard models.

Burner Selection Guide

Details on different burner types (small, medium, large, wok) and their uses.

Pots and Pans Usage

Guidance on suitable pots and pans, including wok support usage.

Care and Cleaning

Cleaning Safety Warning

Ensure the appliance is off and cool before cleaning.

Cleaning Enamel Surfaces

Instructions for cleaning enamel parts, avoiding harsh cleaners.

Cleaning Stainless Steel Surfaces

Procedures for maintaining stainless steel, including regular washing.

Cleaning Trivets and Burners

Instructions for removing and cleaning trivets and burners, ensuring flame ports are clear.

Cleaning Ignition Components

Guidance on cleaning spark plugs and flame safeguard sensors.

Cleaning the Injector

Ensure the injector remains free of foreign material; use thin wire to clear the orifice.

Troubleshooting Guide

Burner Ignition Issues

Troubleshooting steps for burners that will not light or have ignition problems.

Flame Appearance Problems

Addressing issues with uneven flames, lifting flames, or flames not staying on.

Cooking Performance Issues

Solutions for low heat, slow cooking, and overheating benchtop or knobs.

Surface Discoloration

Troubleshooting steps for cooktop stainless steel discolouration.

Technical Data

Installation Instructions

Installation Safety Cautions

Cooktops are supplied for Natural Gas; conversion kit for LPG injectors is required.

Installation Compliance and Requirements

Appliance must be installed by authorized person, complying with standards and regulations.

Installation Procedure

Bench Cutout Dimensions

Bench cutout should be made as per dimensions shown in Figure 4.

Clearances to Combustible Surfaces

Ensure clearances to combustible surfaces and materials as per standards.

Optional Barrier Installation

Details on installing a barrier to prevent accidental contact with the cooktop base.

Securing the Cooktop

Use supplied clamps to prevent gas connection movement and leaks.

Gas Connection

Gas Connection Safety

Appliance supplied for Natural Gas, can be converted for LPG. Refer to conversion pages.

Supply Pipe Sizing

Guidance on determining suitable pipe size based on gas consumption and installation.

Elbow Positioning

Instructions for repositioning the elbow if required for connection.

Operation on Natural Gas;SNG

Regulator Installation and Operation

Details on regulator positioning, assembly, and connection to the manifold.

Regulator Assembly

Step-by-step guide for assembling the regulator to the cooktop manifold.

Checking Gas Supply

Procedure for checking gas supply, including manometer use and leak detection.

LPG Conversion (Dong Yang Regulator)

LPG Conversion Important Note

Refer to page 15 for CHANT regulator. Appliance is fitted with NG injectors, conversion kit included.

LPG Conversion Procedure

Step-by-step guide to convert the appliance from Natural Gas to LPG.

LPG Conversion (Chant Regulator)

Chant Regulator LPG Conversion Important Note

Refer to page 14 for DONG YANG regulator. Kit includes injectors and LPG sticker.

Chant Regulator LPG Conversion Procedure

Detailed steps for converting the appliance with a Chant regulator to LPG.

Electrical Connection

Electrical Connection Notes

Appliance requires 220-240V supply for ignition. Power point must be accessible for servicing.

Hose Assembly Usage

Ensure hose assembly is restrained from contact with hot surfaces or flue outlets.

Testing Appliance Operation

Appliance Testing Procedure

Steps for testing ignition, flame, turndown, and handling faults after installation.

Servicing Warning

Servicing must only be carried out by an authorised service person.

Notes

Product Warranty

Warranty Important Notice

Before calling for service, follow steps in clause 13: check instructions, have model/serial number and proof of purchase ready.

Westinghouse WHG956SA Specifications

General

Brand	Westinghouse
Model	WHG956SA
Type	Gas Cooktop
Number of Burners	5
Material	Stainless Steel
Surface Material	Stainless Steel
Control Type	Knob
Fuel Type	Gas
Warranty	2 Years
Dimensions (W x D x H)	900 x 520 x 100 mm
Gas Type	Natural Gas
Ignition Type	Electronic