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WIK SHARK - Reporting Defects and Repair Process

WIK SHARK
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equipment or accessories other than those recommended by WIK.'
- the damage was caused by an external force (including lightning, surges in
the power supply, fire, natural disaster)or during transport.'
- the product is defective due to the decline in the quality of items that are
subject to natural wear and tear or damage to the parts subject to natural
scratching .'
- natural wear and tear of consumable parts or accessories such as lighting ,
gaskets , pucks, mallets, hammers or contacts'
- defects or damage caused by accident, rollover, product's fall, mechanical
damage caused by the users intentionally abusing physical force in the game'
- defects and damage resulting from improper use of accessories to play'
- defects or damage due to changes in the original form and/or function of the
product specified in the product's manual - defects caused by incorrect
connection , use, or storage of the product
g) Any defect should be reported in writing, or via e-mail sent to the WIK
service department immediately, not later than seven days from the date of
detection. Complaints made of non-compliance procedures and time limits set
forth in this warranty will void the warranty and will not be considered.
h) Removal of identified defects must be made within not more than 14 days
from the date of notification to WIK service department. If it happens that due
to the incorrect diagnose of failures problem remains unsolved, a 14-day
period is counted again from the date of re-application.
i) Parts removed as a part of warranty service remain the WIK property and
beneficiary of the warranty is obliged to return them immediately (in person at
the WIK premises or by sending by a courier at their own cost). Failure to
return the exchanged part within 30 days of the dispatch of spare parts / repair
will form the basis for the invoice in the sum of the equivalent of spare parts.
j) For warranty repair shall be considered only repair of a defective product
made in the warranty period and under the conditions of this warranty. Any
other activities such as: maintenance, periodic inspection, adjustment,
checking and cleaning of the product will not be treted as a warranty repair.
k) Product is not under the warranty in case of:'
- failure to report defects immediately upon discovery, but not later than seven
days from the date of detection; - failure to follow product's manual in the
operation, maintenance and adjustment of the product;'
- failure to comply with the mandatory terms of guarantee of the product,'
- any modification of the Product without the prior consent of the WIK,
j) WIK has the right to refuse warranty service if the purchaser is in arrears
with payments, regardless of their title, in
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