How to fix Wisenet Intercom System when I can’t access it from a web browser?
If you cannot access the intercom from a web browser, verify that the intercom’s Network settings are correct and that all network cables are properly connected. If using DHCP, ensure the intercom acquires dynamic IP addresses without issues. For connections via a Broadband Router, confirm that port forwarding is properly configured.
Why does my Wisenet TID-600R Intercom System report that NAS setting has failed?
If the NAS setting fails, first confirm that the IP address and ID/password of the NAS are valid. Also, ensure you can access the default folder using the NAS ID. Check that the NAS SMB/CIFS items are unchecked. Verify that the NAS IP address and the intercom IP address are in the same format. Finally, ensure that you used recommended NAS equipment and didn't try to access as another user without formatting the default folder.
What to do if Micro SD card is inserted but the Wisenet TID-600R Intercom System does not operate properly?
If the Micro SD card is inserted but the intercom does not operate properly, check if the Micro SD card is inserted in the proper direction. Note that the operation of Micro SD card that is formatted by other devices is not guaranteed with this intercom unit. You can also format the Micro SD card again in ; ; menu.
What to do if no video is displayed when accessing the plug-in free webviewer on Safari via HTTPS on Wisenet TID-600R?
If no video is displayed when accessing the plug-in free webviewer on Safari via HTTPS, on the authentication popup window prompted when initially accessing https, click "View Authentication Certificate" and select the "Always trust when connecting to the designated webviewer IP" check box. If the webviewer continues failing to display a video after you select "Next" on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.
Why is Wisenet TID-600R Intercom System not detected in Device Manager program?
If the intercom connected to the network is not detected in the Device Manager program, turn off the firewall settings on your PC and then search the intercom again.
How to fix Wisenet TID-600R when it cannot record into the Micro SD card?
If you cannot record into the Micro SD card, check if the Micro SD card is defective. When replacing the Micro SD card, it must be done while the power is disconnected from the product.
Why is voice not recorded on my Wisenet TID-600R even though audio input settings are configured?
If voice is not recorded even though audio input settings are configured, you must enable the check box in - .
Why do images overlap on my Wisenet Intercom System?
If images overlap, check whether two or more intercoms are set to a single multicast address instead of different addresses. If a single address is used for multiple intercoms, the images may overlap.
What to check if no image appears on Wisenet Intercom System?
If the transmission method is set to multicast and no image appears, check whether there is a router that supports multicast in the LAN the intercom is connected to.
Why am I not receiving notification e-mails from my Wisenet TID-600R Intercom System when motion detection is enabled?
If of is set to , but no notification e-mail reaches you even when an analysis event had occurred, verify the settings in the following sequence: 1. Check settings. 2. The should be set to . 3. Check if the option of menu is checked to use.
General| Brand | Wisenet |
|---|---|
| Model | TID-600R |
| Category | Intercom System |
| Language | English |
Essential guidelines for safe operation and installation of the intercom to prevent hazards.
Visual identification of intercom components and their functions, including LED status.
Guidelines and steps for safely installing the intercom, including SD card handling.
Guides for routing cables and attaching the intercom body to the mount plate.
Configuration and usage instructions for touchless call and SIP video call features.
Instructions for connecting electric door strikes and alarm devices with wiring diagrams.
Guides for connecting to LAN, DHCP modems, and accessing remotely via internet.
Using Device Manager and configuring static/dynamic IP addresses for the intercom.
Setting up port forwarding on routers for remote access and using DDNS.
Instructions for connecting via IP address, URL, UPnP, or Bonjour.
Procedures for setting passwords, logging in, and configuring intercom settings.
Provides solutions for common problems encountered with the intercom.
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