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Worldline Ingenico AXIUM DX8000 - User Manual

Worldline Ingenico AXIUM DX8000
95 pages
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AXIUM DX8000 User Guide
Copyright© 2022 Ingenico
User Guide
DX8000
Unlocking the full potential
of Android for the new world
of payments and commerce

Table of Contents

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Summary

Introduction to the Ingenico DX8000 User Guide

Contents of Box

Lists all items included in the AXIUM DX8000 package for user reference.

Overview of AXIUM DX8000 Terminal

Keyboard and Button Functions

Switching Terminal ON and OFF

Describes the procedure for powering the terminal on and off using the power button.

Terminal Setup and Environment

Terminal Location Guidelines

Advises on optimal placement for the terminal to ensure proper operation and longevity.

Operating Conditions

Specifies the environmental parameters for terminal use, including temperature and humidity.

Battery Charging Conditions

Outlines the recommended ambient temperature range for charging the terminal's battery.

Storage Conditions

Specifies the recommended ambient temperature range for storing the terminal.

Terminal Connectivity Options

USB Type-C Port Details

Details the function and usage of the USB Type-C connector for Host and Slave connections.

Opening the Back Cover

Provides instructions for safely opening the terminal's back cover.

SIM and SAM Card Installation

Battery Management

Battery Main Characteristics

Lists key specifications, such as type and capacity, of the terminal's battery.

Installing the Battery

Step-by-step guide for correctly inserting the battery pack into the terminal.

Battery Charging Guide

How to Replace the Battery

Ingenico R40 Paper Roll Specifications

Paper Roll Installation Guide

Terminal Base Station

Terminal Display Icons and Layout

Terminal Display Header

Explains icons and information displayed in the terminal's top status bar.

Terminal Display Footer

Describes the virtual navigation buttons at the bottom of the terminal screen.

On-Screen Operation Icons

Details the meaning of common icons used during transaction processing.

Supervisor Access and Functions

Supervisor Code Levels

Explains the two levels of supervisor codes and their respective uses for transactions and administration.

Initial Terminal Installation

Wi-Fi Setup Wizard

Guides the user through connecting the terminal to a Wi-Fi network during initial setup.

Reading Different Card Types

Chip Card Insertion

Instructions for inserting chip-enabled cards into the terminal's reader.

Contactless Card Payment

Procedure for making payments using contactless cards or devices.

Magnetic Stripe Card Swiping

Guide for swiping cards with magnetic stripes for transaction processing.

Selecting Transaction Types

Customer Present Transactions

Processing Contactless Sales

Step-by-step guide for performing contactless sale transactions.

Processing Inserted Card Sales

Step-by-step guide for performing sales transactions with inserted cards.

Visually Impaired Sales (Inserted Card)

Details how to process sales for visually impaired users with inserted cards.

Processing Swiped Card Sales

Step-by-step guide for performing sales transactions with swiped cards.

Sales Transactions with Gratuity

Explains how to add gratuity amounts to sales transactions.

Processing Inserted Card Refunds

Step-by-step guide for processing refunds with inserted cards.

Visually Impaired Transaction Audio Transcript

Cashback Transactions

Cashback with Inserted Cards

Procedure for processing cashback transactions using inserted cards.

Cashback with Swiped Cards

Procedure for processing cashback transactions using swiped cards.

Transaction Reversals

Pre-Authorisation Transactions

Top-Up Transactions

Top-Up via Card Insertion

Guide for performing a top-up transaction by inserting a card.

Top-Up via Card Swiping

Guide for performing a top-up transaction by swiping a card.

Transaction Completion

Completing Transactions (Inserted Card)

Step-by-step guide for completing transactions with inserted cards.

Completing Transactions (Swiped Card)

Step-by-step guide for completing transactions with swiped cards.

Account Verification (Inserted Card)

Credit Customer Transactions (Inserted Card)

Card Not Present (CNP) Transactions

Processing CNP Sales

Guide for performing Card Not Present (CNP) sales transactions.

CNP Transaction Completion

CNP Completion: Complete Payment

Explains how to complete CNP transactions by entering the final payment amount.

CNP Completion: No Show

Details the CNP completion process for 'No Show' scenarios.

CNP Completion: Additional Charges

Explains the CNP completion process for adding additional charges.

Example Transaction Receipts

Not Authorised Receipt Examples

Shows examples of receipts for unapproved or not authorised transactions.

Cancelled Receipt Examples

Displays examples of receipts for cancelled transactions.

Gratuity PIN Verified Receipts

Examples of receipts for gratuity transactions verified by PIN.

Gratuity Signature Verified Receipts

Examples of receipts for gratuity transactions verified by signature.

Signature Verified Sale Receipts

Examples of sale receipts verified by customer signature.

PIN Verified Sale Receipts

Examples of sale receipts verified by customer PIN entry.

Signature Verified Refund Receipts

Examples of refund receipts verified by customer signature.

Generating Totals and Reports

End of Day Banking Procedure

Outlines the steps for performing end-of-day banking to reconcile transactions.

X Balance Report

Explains how to generate an X Balance report showing transaction totals without reset.

Z Balance Report

Explains how to generate a Z Balance report showing transaction totals with reset.

End-of-Day Banking Process

Banking Totals Agree Report

Banking Totals Not Agreed Report

Terminal Functions Menu

Accessing Supervisor Codes

Describes how to enter supervisor codes for transactions and administrative functions.

Navigating the Supervisor Menu

Explains how to access and use the different options within the supervisor menu.

Managing Supervisor Code Levels

Contacting GEMS System

Performing Logon Tests

Enabling ICC Debug

Acquirer Connection Testing

Estate Management Connection Test

Configuring Gratuity Payment Settings

Configuring Visually Impaired Mode

Accessing the Admin Menu

Merchant Info Display

Network and Communication Settings

Wi-Fi Network Configuration

General overview of Wi-Fi settings for connecting the terminal.

Adding a New Wi-Fi Network

Modifying Wi-Fi Network Settings

Removing a Saved Wi-Fi Network

Mobile Network (GPRS) Setup

Selecting Mobile Network

How to choose a preferred mobile network provider for data services.

Manual Network Mode Configuration

Steps to manually configure mobile network settings for preferred connection.

Product Recommendations and Safety

General Terminal Safety

Important safety precautions for using the terminal, including powering down and battery handling.

SIM;SAM Card Compartment

Safety Precautions for Air Travel

Specific safety rules for using the terminal on airplanes, including battery removal.

Safety in Hazardous Areas

Guidelines for using the terminal in potentially explosive environments.

Interference with Health Devices

Information about potential radio interference with medical devices.

External Connection Safety Standards

Details safety standards for external connections to the terminal.

Terminal Cleaning Guidelines

Instructions on how to clean the terminal safely and effectively.

Environmental Compliance and Disposal

Terminal Security Measures

Compliance Standards and Certifications

CE Marking Compliance

Explains the meaning and scope of the CE mark for Radio and Telecommunications Terminal Equipment.

Troubleshooting Common Issues

Troubleshooting: Terminal Power Issues

Solutions for when the terminal does not turn on or power up.

Troubleshooting: Card Reading Errors

Steps to resolve issues with reading chip, contactless, or magnetic stripe cards.

Troubleshooting: Receipt Printing Issues

Guidance for problems related to receipt printing, such as paper jams or incorrect paper.

User Guide Notes

Worldline Ingenico AXIUM DX8000 Specifications

General IconGeneral
BrandWorldline
ModelIngenico AXIUM DX8000
CategoryTouch terminals
LanguageEnglish