Each device will need to be communicating to Xerox through the internet via the Xerox Device Direct method for Remote
Diagnostics support. Follow the steps below (customer) to find how to setup Device Direct, if required.
Setting up Device Direct:
A) Go to the “Support and Drivers” link on Xerox.com.
Search for your product, then click on the Support link for that product.
In the search field, enter "Enroll SMart eSolutions" and follow the instructions provided.
B) If the search does not return any instructions:
Click on the Documentation link for your product.
Open the System Administrators Guide and refer to the section of the guide which provides information regarding
Smart eSolutions Setup and follow the steps provided.
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