Troubleshooting
Issues Possible causes Solutions
Unable to close the
upper lid.
Check whether the inner lid is properly
installed.
Install the inner lid correctly.
Follow the operating instructions
g
iven in the user manual.
Follow the operating instructions
g
iven in the user manual. Remove
foreign objects.
Clean the steam valve or inner lid.
Follow the instructions to boil water.
Clean the rice thoroughly.
Remove foreign objects.
The keep-warm time should not
exceed 12 hours.
Remove foreign objects.
The ratio of rice and water may be not
as required (less water).
Rice may be not taken in a
flat cup
(excessive rice).
Misapply the cooking mode when
cooking congee.
Rice and water are not a
dded in
proportion (excessive water).
There are foreign objects at the outer
bottom of the inner pot.
Rice is half-cooked
(undercooked).
Overflows while
cooking rice or congee.
The rice has not been cleaned thoroughly.
There are foreign objects at the outer
bottom of the inner pot.
The keep-warm time exceeds 12 hours.
There are foreign objects at the outer
bottom of the inner pot.
The Mi Home/Xiaomi Home app is not
the latest version.
Poor Wi-Fi signal around the rice cooker.
Unable to update the firmware during
cooking process.
Wi-Fi is not connected.
The rice on the bottom
is scorched.
The rice dries out or
gives off a peculiar
smell in the keep warm
mode.
Wi-Fi is unable to
connect.
Unable to update
firmware.
Note: If the above problems cannot be solved, please contact the after-sales service team.
There is residual food or a
ccumulated
water on the steam valve or inner lid. At
first use, using the steam mode to boil
water for 30 minutes 2–3 times can
effectively remove peculiar smells.
There is an odor during
cooking process.
Error Codes
Error Description NotesCode
The top sensor is damaged (including
a
short circuit and broken circuit).
The bottom sensor is damag
ed (including
a short circuit and broken circuit).
Communication error.
Contact the after-sales service team.
Contact the after-sales service team.
Update the Mi Home/Xiaomi Home
a
pp to the latest version.
Move the rice cooker to a place with
strong signal.
Update the firmware in the standby
mode.
Ensure proper Wi-Fi connection.
Contact the after-sales service team.
E-09
E-10
E-11
09
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