Xiaomi Redmi Note 13 5G - Warranty and Support Information; Limited Warranty Terms

XIAOMI WARRANTY NOTICE
This limited warranty shall apply to Xiaomi products.
For handsets and accessories defects under normal use circumstances and at
the discretion of the company, Xiaomi shall provide free of charge repair and/or
replacement services within the warranty period.
Handsets Limited Warranty
Warranty Period Scope of Warranty Warranty service
Hardware product 1 year
Labor and parts Carry in
Xiaomi original baery,
charger and other
accessories packaged with
the product
6 months
• The Limited Warranty starts from the day the customer receives the product, limited
to 10 days from the date of invoice.
• During the warranty period, if any accessory defect is inspected and confirmed by
Xiaomi authorized service center, free replacement service shall be provided.
1. This limited warranty is only valid in India, and the product is not eligible for any
international warranty service. To the fullest extent permied by law, warranty
service only be performed by Xiaomi or Xiaomi authorized service centers.
2. Xiaomi may conduct diagnostic tests on customers’ products to identify the causes
of failures / defects. Before returning any unit for service, customer should back up
data and remove any confidentialand/or personal information from the product.
Xiaomi is not responsible for damage or loss of any program, data, or removable
storage media.
3. Prior to contact Xiaomi service agent, please ensure the following information
is at hand:
- Model, serial number, and IMEI number if available.
- Customer’s full address and contact information.
- Purchase order number, a copy of the customer’s original invoice/receipt.
4. This warranty does not cover the following cases:
- The product serial number, IMEI number or warranty seal is illegible or has been
removed, erased, defaced, altered, and/or tampered. Any accessory or external
part of the product has been missing.
- Any damage occurs in/on outer surface of the product, including but not limited
to cracks, dents or scratches on the exterior cases, screens, camera lenses,
buons and other aachments.
- General maintenance, password reset assistance, cleaning, application update/
installation, product demonstration, or any other service other than repair/
replacement.
- Deterioration of the product caused by normal usage and tearing, including but
not limited to rust or stains.
- Any other circumstances that are contradictory or are not in compliance with
business ethics.
- Damages caused by running soware not supplied along with, or
unauthenticated APKs may cause hardware to fail in rooted/unlocked devices,
such damages shall be verified by Service engineers to decide on applicability
of warranty.
5. Xiaomi will determine whether a product is “Out of Warranty” at the company’s
discretion according to the standards listed below. Repair of Out of Warranty
products shall be separately quoted by the Xiaomi service center and respective
service shall be provided upon service fee payment.
- Violation of the warranty terms, invalidate warranty, expired warranty, or other
reason.
- During the warranty period, in the event of violation which defined as customer
induced damage, such as self-repairs, exposure to water, damage caused by
misuse, alternation, failure to comply with product manual, etc.