16
The robot vacuum does
not charge.
Issues
Solutions
Issues
Solutions
The robot vacuum
could not turn on,
nor start cleaning.
The robot vacuum
could not return to
the mop-cleaning
station to charge.
The robot vacuum has
an abnormal behavior.
The robot vacuum makes
strange noises while cleaning.
The robot vacuum no longer
cleans efficiently or leaves
dust behind.
The robot vacuum does
not resume cleanup.
Turn the robot vacuum off and then restart it.
Make sure the robot vacuum is not set to DND
mode, which will prevent the robot vacuum
from resuming cleanup.
In case you press the buon on the robot
vacuum or tap in the app, or manually place
the robot vacuum onto the mop-cleaning station,
the cleanup will not resume.
Make sure there is enough open space
around the mop-cleaning station and its
charging contacts are free of dust and other
debris.
The ambient temperature is too low or too
high. Make sure the temperature is at 0°C to
40°C and then charge again.
The robot vacuum does
not perform scheduled
cleanups.
The mop-cleaning station
does not perform the mop
pad cleaning.
Make sure the robot vacuum is connected to
the network; otherwise, it cannot synchronize
time and perform the scheduled cleanups.
Make sure the robot vacuum is not set to
DND mode. The DND mode will prevent the
robot vacuum from performing scheduled
cleanups.
The robot vacuum is offline.
The robot vacuum cannot
connect to the
Mi Home/Xiaomi Home app.
Make sure the robot vacuum is in an area with
good Wi-Fi coverage.
There is something wrong with the Wi-Fi
connection. Reset the Wi-Fi and download the
latest version of the
Mi Home/Xiaomi Home app, then try
reconnecting.
The Wi-Fi signal is weak.
There is insufficient water in the clean water
tank. Fill it up with clean water and then try
again.
The dirty water tank is full. Pour out the dirty
water, clean the dirty water tank, and then try
again.
The washboard base is full of water. Clean the
dirty water filtering area and then try again.
Make sure the mop-cleaning station and
robot vacuum are within the Wi-Fi coverage
area and the signal is good. Follow the
instructions in the user manual to reset the
Wi-Fi connection and pair the robot vacuum
again.
The baery level is low.
Recharge the robot vacuum, and then try again.
There are too many obstructions around the
mop-cleaning station.
Place the mop-cleaning station in a more open
area.
The robot vacuum is too far away from the
mop-cleaning station.
Move it closer to the mop-cleaning station and
try again.
A foreign object might have been caught in the
brush, side brush, or the le/right main wheel.
Turn off the robot vacuum and remove any
debris if any.
The dust compartment is full. Please clean it.
The filter is blocked, please clean the filter.
A foreign object has been caught in the brush.
Please clean the brush.
Common Issues
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