Yealink EXP20 User Manual

Configuring the Yealink EXP20 LCD Expansion Module
35
If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will
display the default label “Hot Desking”.
4. Click Confirm to accept the change.
ACD feature is often used in offices for customer service, such as call center. The ACD
system handles large volumes of incoming calls from callers who have no need to talk
to a specific person but who require assistance from any of multiple persons at the
earliest opportunity. ACD feature on the IP phone allows the ACD system to distribute
large volumes of incoming calls to the registered IP phone users.
To log into the ACD system, you should configure an Ext key as the ACD key in advance.
To configure an Ext key as the ACD key:
1. Click on DSSKey->Ext Key.
2. In the desired Ext key field, select ACD from the pull-down list of Type.
3. Enter the desired value in the Label field or leave it blank.

Yealink EXP20 Specifications

General

Handset type	-
Product type	IP Phone
Product color	Black
Backlight display	Yes
Display resolution	160 x 320 pixels
Lines quantity	- lines
Phonebook capacity	- entries
Operating temperature (T-T)	-10 - 50 °C
Operating relative humidity (H-H)	10 - 95 %
Number of handles included	- pc(s)
Certification	CE, RoHS
Harmonized System (HS) code	85171800

Weight and Dimensions

Depth	110 mm
Width	112 mm
Height	143 mm