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8. FAQ
If your device cannot be unlocked:
Check that the unlock button can be moved and is not damaged. Check that
the entire mechanism is clean before attempting to fold/unfold the device
again. If the problem persists, please contact an authorised service centre
for repairs.
Your device does not turn on
Check that the ON/OFF button is not damaged and recharge your device be-
fore trying again.
Your device cannot be recharged
Check that the connections of the product and the original charger are not
damaged.
In order to identify whether the charger or the device is faulty, check that the
charge indicator on the charger is on. When the charger is connected to the
mains and to the product, the indicator will be:
• RED (indicates that the device is charging)
• GREEN: indicates that the device is fully charged.
• RED-GREEN: flashing alternatively. This happens when the battery is very
low. Wait 15 minutes while staying nearby. If the indicator turns red, the
device is now charging normally.
If the indicator keeps ashing, that means there is an issue with the charger
or the product (battery, connector...).
If the problem persists, please contact an authorised service centre for
repairs.
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