FACTORY RESET INSTRUCTIONS
Factory Reset (Software): Preferred Method
1. Go to the Settings. This can be found down the bottom after the Movies
section. Press the home or back buttons if you are on another screen.
2. Go to SETTINGS and Select STORAGE AND RESET
3. Select FACTORY RESET and ERASE EVERYTHING
4. Wait for device to reboot
5. After Rebooting, you will be asked to Authorize the Device. Please press
Proceed. You will then see an Authorization Code as shown below.
6. You will need to Authorize your Device. You can do this by calling our Office
during Business Hours on 03 9005 5401 or send us your Authorization Code
through our website and click on the Contact Us link:
https://globetv.com.au/contact – the Authorization Code expires after 1 hour.
HD809 Factory Reset (Hardware) instructions: ONLY if you are unable to
complete the above steps
1. Unplug the Power Adaptor from your ZAAPTV device
2. Insert a paperclip or suitable small object into the Reset button. The HD809
Reset button is located on the underside of the device.
DO NOT PRESS HARD ON THE RESET BUTTON AS YOU WILL DAMAGE THE
DEVICE.
3. Apply Power to your ZAAPTV device whilst holding the paperclip for 10-15
seconds
4. Using your Remote Control, go down to Wipe Data/Factory Reset, press OK
5. Go down, to “Yes — delete all user data” and press ok
6. Once this has been, Reboot Now
7. After Rebooting, you will be asked to Authorize the Device. Please press
Proceed. You will then see an Authorization Code as shown below.
8. Please call our Support Team to Activate the device on 03 9005 5401 press
Option 2.
If you are calling outside of Business Hours, please send an SMS Text with your
Full Name, Customer No and Mob: 0490035639. Alternatively, complete the
Contact Us form by clicking the link below. In the “Your Message” section,
please type in the Authorisation code shown on the screen:
https://globetv.com.au/contact
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