Exclusions
1. The warranty does not cover accidental damage, misuse, abuse,
your Zendure products.
2. The warranty will be invalidated if the product has not been used
in accordance with the product documentation, or if repairs have
been attempted by anyone not authorized by Zendure to do so.
3. The warranty is only valid for purchases made directly from
www.zendure.com or purchases made through the following
Amazon stores:
①https://www.amazon.fr/zendure
②https://www.amazon.de/zendure
③https://www.amazon.it/zendure
④https://www.amazon.es/zendure
⑤https://www.amazon.com/zendure
⑥https://www.amazon.co.uk/zendure
⑦https://www.amazon.co.jp/zendure
4. Warranty service may not be carried out if the above information
is not available.
5. This limited warranty does not apply to any battery cells or
products containing a battery cell unless the battery cell has been
6. Your warranty is non-transferable.
7. No quality related problems and the outer packaging has been
damaged.
8. Items being returned or exchanged must include all accessories
and original packaging.
9. Warranty service is only available in regions where warranty
coverage is provided. Products purchased in and delivered to
warranty service regions are not eligible for warranty coverage
outside of those regions.
How to Claim your Warranty
Please send an email or short video with the following information
to support@zendure.com:
1. Order number.
2. Proof of purchase.
3. Serial number.
4. Video or photo of any damaged or defective products.
5. Mailing address.
6. Contact telephone number.
7. Address for receiving the replacement.
Read the Zendure App user guide and access
the download link here:
https://zendure.com/pages/download-center
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