We will offer the repair service for free or replace the item for free if
the EAF does not work properly within the warranty period. After
the warranty period, we will continue to provide repair support and
service on a charged basis.
This warranty does not apply to damage that occurred because of
abuse or misuse, or damage caused by a fall, or any other
accidental failures after purchase.
The customer must pay for shipping when shipping the EAF back
for repair or replacement.
If you get a faulty EAF, please contact us as soon as possible via
the ZWO support page:
https://support.astronomy-imaging-camera.com/
Please describe the problem in detail, and we will do our best to
solve the problem. Most instances are perceived problems which
are caused by a bad driver install or software configuration.
For customers who bought the camera from our dealer, the dealer
is responsible for the customer service.
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