Note: If using the tunnel mode and then the CAPWAP is disconnected (AP
status on NXC AP information is “offline”) the SSID also will be cannot see the
SSID. (Please refer the topic for “Managed AP”)
2 Information collection and report the issue to the HQ.
Capture the related logs file from controller and managed AP.
Collect log files of controller by GUI
Capture the entire category to provide RD completed information.
Figure 124 MAINTENANCE > Diagnostics > Diagnostics > Collect on
Controller > Collect Now.
Note: Capture the logs need to spend some time, please kindly wait.
Collect log files of managed AP by controller GUI
Select the managed AP to the Collected APs.
Figure 125 MAINTENANCE > Diagnostics > Diagnostics > Collect on AP >
Collect Now.
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