Why am I getting an error when setting a custom encryption key on my 2Wire Gateway?
If you receive an error when setting a custom encryption key on the user interface of your 2Wire Gateway, it means that the custom encryption key is not conforming with the security mode, key length, key type, or value type. Configure the custom encryption key to conform to these requirements.
How to fix a 2Wire Gateway with no POWER light?
If the POWER light on your 2Wire Gateway is not lit, it may be due to a faulty power supply. First, verify that the AC power cable is securely connected to the gateway and that it is plugged into a working power outlet, not one that is switched off. Try powering up the gateway with a known good power outlet, and if it still doesn't power up, try replacing the AC power cable.
What to do if the 2Wire HomePortal 3801HGV POWER LED is solid red?
If the POWER LED on your 2Wire Gateway is solid red, it indicates a System POST Failure. Try pressing the Reset button on the gateway for 10 seconds. If the gateway does not power up into a normal state after that, consider replacing the gateway.
What does it mean when the BROADBAND LED is blinking on my 2Wire HomePortal 3801HGV?
A blinking BROADBAND LED on your 2Wire Gateway indicates that the VDSL connection has not been established. This could be due to: * VDSL service not being activated. Contact your ISP to verify if the VDSL service is activated on the phone cable connected to the gateway. * A loose Ethernet or DSL cable. Check the Ethernet cable connection on the gateway and the phone jack, ensuring it is securely seated in both ports.
Why is the SERVICE LED blinking on my 2Wire Gateway?
A blinking SERVICE LED on your 2Wire Gateway typically means that your Internet service is not activated. Contact your ISP to activate your Internet service.
Why is wireless client not locating the 2Wire HomePortal 3801HGV?
If a wireless client is not locating the 2Wire Gateway, the SSID Broadcast might be disabled. To enable it, navigate to Settings > LAN > Wireless and select the SSID Broadcast check box in the Network section.
Why are LAN clients not getting IP addresses to connect to 2Wire HomePortal 3801HGV?
If LAN clients are not getting IP addresses to connect to the 2Wire Gateway, the DHCP server might be disabled. To enable it, navigate to Settings > LAN > DHCP and select the DHCP Server Enabled check box to allow the gateway to assign IP addresses automatically.
How to resolve IP address conflict between LAN computers on 2Wire network?
If there is an IP address conflict between LAN computers on the 2Wire network, it's likely due to duplication of IP addresses. If a LAN computer has a static IP, ensure that the DHCP IP addressing on the gateway is not assigning the same IP address. Change the DHCP server IP addressing range and try assigning a different static IP address to the LAN computers. If the problem continues, configure DHCP on the LAN computer to obtain the IP address automatically.
What to do if there is no VoIP service on 2Wire Gateway?
If you are experiencing no VoIP service with your 2Wire Gateway, it's possible that your VoIP services are not subscribed. You should: * Check your line status by navigating to Services > Voice > Status. * Call for VoIP service.
How to fix 2Wire HomePortal 3801HGV with no HOME PNA light?
If there is no HOME PNA light on your 2Wire Gateway, it might be due to: * Inadequate connectivity. Check the COAX cable connection on the CABLE port of the gateway and the COAX adapter, ensuring it is securely seated in both ports. * Home PNA networking being disabled. To enable it, go to Settings > LAN > Wired Interfaces and select the HomePNA Networking check box.
Power| power supply voltage | 12V |
|---|---|
| power supply current | 3A |
| external power supply | Yes |
Operating Environment| operating temperature | 0° to 40° C (32° to 104° F) |
|---|---|
| operating humidity | 8% to 95%, non-condensing |
| operating altitude | 197' – 7, 000' MSL |
Network Interfaces| ethernet ports | 4-port RJ-45 |
|---|---|
| wireless standards | 802.11b/g |
| homePNA interface | 3.1 over coax |
Weight and Dimensions| dimensions with stand | 3.1" x 9.6" x 9.7" (7.8 cm x 24.3 cm x 24.5 cm) |
|---|---|
| dimensions without stand | 1.6" x 8.7" x 8.9" (4.0 cm x 22.1 cm x 24.6 cm) |
| weight | 1.6 lbs (.70 kg) |
Describes the intended audience for this user guide.
Explains how to navigate and use the document structure.
Details typographical and note conventions used in the document.
Lists other relevant documentation for the gateway.
Provides information on how to obtain technical support.
Provides a general overview of the HomePortal 3801HGV gateway.
Highlights the key features and benefits of the gateway.
Lists and describes the physical components included with the gateway.
Guides on selecting the optimal placement for the gateway to ensure performance.
Step-by-step instructions for powering on the gateway safely.
Details how to connect a computer for initial configuration and operation.
Steps to connect the gateway to the broadband service for internet access.
Instructions for connecting VoIP phones to the gateway for voice services.
Steps for connecting the gateway to an IPTV set-top box for media services.
Explains the main navigation tabs used to access gateway functions.
Describes the Home tab for viewing broadband service status at a glance.
Details the Services tab for managing various service statuses and configurations.
Covers the Settings tab for system, broadband, and firewall configurations.
Explains the Site Map for navigating the user interface structure.
Describes the Summary pane showing key gateway status indicators.
Highlights the Quick Service Links pane for direct access to voice services.
Explains the Home Network Devices pane for managing connected devices.
Describes shortcuts to frequently used gateway configuration pages.
States the primary goal of configuring the internet connection on the gateway.
Provides a step-by-step guide for setting up the internet connection.
Details how to view the status of phone lines and servers.
Step-by-step guide to configure the SIP server for VoIP.
Instructions for configuring phone line settings and parameters.
Steps for configuring individual phone devices attached to the gateway.
How to view call statistics for external voice lines.
Guides on viewing gateway manufacturer, model, and software versions.
Steps to set or change the system password for protection.
How to use the pre-assigned default system password.
Steps to create a unique custom system password.
Instructions for setting the gateway's date and time accurately.
How to automatically synchronize date and time with network servers.
Steps to manually set the gateway's date and time.
How to enable or disable system event notifications.
Guides on checking connectivity, modem type, and traffic statistics.
Steps to configure the gateway to operate in bridge mode.
Instructions for manually adding static routes for specific network paths.
Steps to configure multicast sessions for efficient data delivery.
How to view statistics related to IP multicast traffic.
How to add domain names for resolving device IP addresses.
How to view LAN status, IP addresses, and device information.
Steps to set up and configure the wireless network.
How to secure the wireless network with an encryption key.
Steps to secure the wireless network using MAC address filtering.
How to configure Ethernet port settings for device connectivity.
Steps to configure Home Phoneline Networking Alliance (HPNA) settings.
How to view the status of the HomePNA network interface.
Steps to configure the DHCP server for automatic IP address assignment.
How to allocate specific IP addresses to devices for static mapping.
How to view the firewall status and active applications.
Steps to configure firewall settings for specific applications.
How to create custom application profiles for firewall rules.
How to disable specific attack detection features in the firewall.
Steps to control network traffic flow through firewall rules.
How to enhance firewall security with various settings.
Steps to configure the Application Layer Gateway (ALG) feature.
How to view all logged system events.
Steps to access and display all recorded event logs.
How to view detailed system logs for diagnostics.
Steps to filter and view specific system logs.
How to view information about software upgrades.
How to view the firewall's recorded activity logs.
Steps to run diagnostic tests on the broadband connection.
How to view the detailed link tree structure.
How to view diagnostic information for the DSL connection.
How to test IP utilities like Ping, Traceroute, DNSquery.
How to view Network Address Translation (NAT) details.
Steps to enable the syslog feature for remote log collection.
General options for resetting the gateway.
How to reset system and link configurations.
Steps to reset specific gateway configuration settings.
How to reset the device to its original factory default state.
Guides on diagnosing and resolving various connection problems.
Information for troubleshooting Voice over IP (VoIP) service problems.
Information for troubleshooting Home Phoneline Networking Alliance (HPNA) issues.
Guides on diagnosing and resolving system information related problems.
Guides on diagnosing and resolving broadband connection issues.
Information for diagnosing and resolving Local Area Network (LAN) problems.
Guides on diagnosing and resolving firewall related issues.
Information for diagnosing and resolving issues with diagnostic tools.
Information regarding electrical safety precautions and guidelines.
Information on equipment repairs and environmental handling.
Statements detailing compliance with FCC and Industry Canada regulations.
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