2Wire HomePortal 3801HGV User Manual

HomePortal 3801HGV Gateway User Guide
Release 1.0

2Wire HomePortal 3801HGV Specifications

Power

power supply voltage	12V
power supply current	3A
external power supply	Yes

Operating Environment

operating temperature	0° to 40° C (32° to 104° F)
operating humidity	8% to 95%, non-condensing
operating altitude	197' – 7, 000' MSL

Network Interfaces

ethernet ports	4-port RJ-45
wireless standards	802.11b/g
homePNA interface	3.1 over coax

Weight and Dimensions

dimensions with stand	3.1" x 9.6" x 9.7" (7.8 cm x 24.3 cm x 24.5 cm)
dimensions without stand	1.6" x 8.7" x 8.9" (4.0 cm x 22.1 cm x 24.6 cm)
weight	1.6 lbs (.70 kg)

Summary

About This Guide

Audience

Describes the intended audience for this user guide.

Using this Document

Explains how to navigate and use the document structure.

Style Conventions

Details typographical and note conventions used in the document.

Related Documents

Lists other relevant documentation for the gateway.

Support

Provides information on how to obtain technical support.

CHAPTER 1 Introducing the HomePortal 3801HGV Gateway

Overview

Provides a general overview of the HomePortal 3801HGV gateway.

What the HomePortal 3801HGV Gateway Does for You

Highlights the key features and benefits of the gateway.

Components

Lists and describes the physical components included with the gateway.

CHAPTER 2 Installing the HomePortal 3801HGV Gateway

Determining HomePortal 3801HGV Gateway Location

Guides on selecting the optimal placement for the gateway to ensure performance.

Connecting the Power Adapter

Step-by-step instructions for powering on the gateway safely.

Connecting Your Computer to the Gateway

Details how to connect a computer for initial configuration and operation.

Connecting the Broadband Interface

Steps to connect the gateway to the broadband service for internet access.

Connecting VoIP Interface

Instructions for connecting VoIP phones to the gateway for voice services.

Connecting HPNA Interface to IPTV set top Box

Steps for connecting the gateway to an IPTV set-top box for media services.

CHAPTER 3 Accessing the User Interface

System Link Tabs

Explains the main navigation tabs used to access gateway functions.

Home

Describes the Home tab for viewing broadband service status at a glance.

Services

Details the Services tab for managing various service statuses and configurations.

Settings

Covers the Settings tab for system, broadband, and firewall configurations.

Site Map

Explains the Site Map for navigating the user interface structure.

Summary

Describes the Summary pane showing key gateway status indicators.

Quick Service Links

Highlights the Quick Service Links pane for direct access to voice services.

Home Network Devices

Explains the Home Network Devices pane for managing connected devices.

Top Networking Features

Describes shortcuts to frequently used gateway configuration pages.

CHAPTER 4 Configuring Internet Connection

Objective

States the primary goal of configuring the internet connection on the gateway.

Steps

Provides a step-by-step guide for setting up the internet connection.

CHAPTER 6 Configuring Voice-Based Services

Viewing Status

Details how to view the status of phone lines and servers.

Configuring SIP Server

Step-by-step guide to configure the SIP server for VoIP.

Configuring Phone Lines

Instructions for configuring phone line settings and parameters.

Configuring Phones

Steps for configuring individual phone devices attached to the gateway.

Viewing External Line Statistics

How to view call statistics for external voice lines.

CHAPTER 7 Setting Up System Information

Viewing System Information

Guides on viewing gateway manufacturer, model, and software versions.

Setting Up System Password

Steps to set or change the system password for protection.

Setting Default System Password

How to use the pre-assigned default system password.

Creating Your System Password

Steps to create a unique custom system password.

Configuring Date and Time

Instructions for setting the gateway's date and time accurately.

Automatically Setting up Date and Time

How to automatically synchronize date and time with network servers.

Manually Configuring Date and Time

Steps to manually set the gateway's date and time.

Enabling Event Notifications

How to enable or disable system event notifications.

CHAPTER 8 Configuring Broadband Settings

Viewing Broadband Status

Guides on checking connectivity, modem type, and traffic statistics.

Configuring Bridge Mode

Steps to configure the gateway to operate in bridge mode.

Adding Static Routes

Instructions for manually adding static routes for specific network paths.

Configuring IP Multicast Sessions

Steps to configure multicast sessions for efficient data delivery.

Viewing Multicast Statistics

How to view statistics related to IP multicast traffic.

Resolving Domain Name

How to add domain names for resolving device IP addresses.

CHAPTER 9 Configuring LAN Devices

Viewing LAN Status

How to view LAN status, IP addresses, and device information.

Setting Up Wireless Network

Steps to set up and configure the wireless network.

Securing the Wireless Network Using Encryption Key

How to secure the wireless network with an encryption key.

Securing the Wireless Network Using MAC Filtering

Steps to secure the wireless network using MAC address filtering.

Configuring Local Ethernet Ports

How to configure Ethernet port settings for device connectivity.

Configuring HomePNA 3.1

Steps to configure Home Phoneline Networking Alliance (HPNA) settings.

Viewing HomePNA Status

How to view the status of the HomePNA network interface.

Configuring DHCP

Steps to configure the DHCP server for automatic IP address assignment.

Allocating IP Addresses

How to allocate specific IP addresses to devices for static mapping.

CHAPTER 10 Configuring Firewall Settings

Viewing Firewall Status

How to view the firewall status and active applications.

Configuring Firewall Settings

Steps to configure firewall settings for specific applications.

Creating an Application Profile

How to create custom application profiles for firewall rules.

Disabling Attack Detection

How to disable specific attack detection features in the firewall.

Controlling Inbound and Outbound Traffic

Steps to control network traffic flow through firewall rules.

Configuring Firewall Security Enhancements

How to enhance firewall security with various settings.

Configuring Application Layer Gateway

Steps to configure the Application Layer Gateway (ALG) feature.

CHAPTER 11 Viewing Logs

Viewing Event Log

How to view all logged system events.

Viewing All Event Logs

Steps to access and display all recorded event logs.

Viewing System Log

How to view detailed system logs for diagnostics.

Filtering and Viewing System Logs

Steps to filter and view specific system logs.

Viewing Upgrade Log

How to view information about software upgrades.

Viewing Firewall Log

How to view the firewall's recorded activity logs.

CHAPTER 12 Using Diagnostics Features

Testing Broadband Link

Steps to run diagnostic tests on the broadband connection.

Viewing Link Tree

How to view the detailed link tree structure.

Viewing DSL Diagnostic Information

How to view diagnostic information for the DSL connection.

Testing IP Utilities

How to test IP utilities like Ping, Traceroute, DNSquery.

Viewing NAT Information

How to view Network Address Translation (NAT) details.

Enabling Syslog

Steps to enable the syslog feature for remote log collection.

Resetting the Gateway

General options for resetting the gateway.

Resetting System and Links

How to reset system and link configurations.

Resetting Configuration

Steps to reset specific gateway configuration settings.

Resetting Device to Factory Default

How to reset the device to its original factory default state.

CHAPTER 13 Troubleshooting 3801HGV Gateway

Connection Issues

Guides on diagnosing and resolving various connection problems.

VoIP Issues

Information for troubleshooting Voice over IP (VoIP) service problems.

Home PNA Issues

Information for troubleshooting Home Phoneline Networking Alliance (HPNA) issues.

System Information Issues

Guides on diagnosing and resolving system information related problems.

Broadband Issues

Guides on diagnosing and resolving broadband connection issues.

LAN Issues

Information for diagnosing and resolving Local Area Network (LAN) problems.

Firewall Issues

Guides on diagnosing and resolving firewall related issues.

Diagnostic Issues

Information for diagnosing and resolving issues with diagnostic tools.

APPENDIX B Regulatory Information

Electrical

Information regarding electrical safety precautions and guidelines.

Equipment

Information on equipment repairs and environmental handling.

Declaration of Conformity

Statements detailing compliance with FCC and Industry Canada regulations.