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Service Parts for C960 Field Repairs
Below is a list of service parts, which will enable technicians to repair 80-85% of all C960 headsets. The
only repairs, which can't be handled at the dealer level, are those of a defective printed circuit board.
Based on 100 headsets, we recommend purchasing the following: Pricing can be found in your 3M
Communication Products Service Parts Price Pages.
3M Part # Description Qty
78-8095-0525-4 Outer Case 5
78-8095-0557-7 On/Off Keypad 5
78-8095-0574-2 Keypad 5
78-8095-0551-0 Button, battery release 5
78-8095-0524-7 Speaker assembly 5
78-8095-0563-5 Joint, ear cup 10
78-8095-0582-5 Headband assembly/main 10
78-8095-0559-3 Inner case (remember to transfer s/n) 5
78-8095-0565-0 Lock, mic boom 10
78-8095-0566-8 Base, mic boom 5
78-6911-4630-8 Battery terminal kit 1
78-8095-0517-1 Spring, battery ejector 3
78-8095-0607-0 Headband cap 25
C860 Parts List
Service parts for the C860 Belt Pack are listed below:
78-8095-0551-0 BUTTON, Battery Release
78-8095-0556-9 SPRING, Battery Release Button
78-8095-0513-0 CASE Top
78-8095-0515-5 KEYPAD
78-8095-0517-1 SPRING, Battery Ejector
78-6911-4653-0 CASE, Base Assembly (includes battery contacts)
78-8095-0518-9 KEYPAD PWA
not available MAIN PWA
not available SCREW, 6x16x3/8 pan-plastite
not available SCREW, 6x1/4, pan-plastite
78-8117-3964-4 HEADSET, Type 2 (standard headset)
78-8117-3965-1 EAR PAD, Type 2 and Plantronics, each
78-6911-4693-6 EAR PAD, Type 2 and Plantronics, 10-pack
78-6911-4506-0 WINDSCREEN, Microphone, Type 2 and Plantronics, 10-pack
78-8095-0598-1 HEADSET, Plantronics (discontinued March 2000)
78-8069-2667-7 EAR PAD, Plantronics, 4-pack (discontinued June 2000)
78-8095-0599-9 LAPEL, Microphone and Earpiece (optional headset)
78-8095-0531-2 POUCH
78-8095-0528-8 BELT
not available PHONE JACK and Cable Assembly
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