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3Ware 9550SXU-12 User Manual

3Ware 9550SXU-12
361 pages
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3ware
®
SAS/SATA RAID Software
User Guide
Supports the 9650SE and 9690SA Models
PN 720-0184-00
August 2008
User Guide

Table of Contents

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3Ware 9550SXU-12 Specifications

General IconGeneral
Brand3Ware
Model9550SXU-12
CategoryController
LanguageEnglish

Summary

Introducing the 3ware SAS/SATA RAID Controller

Highlights of the 9.5.1 Release

Provides an overview of new features and benefits in version 9.5.1 for 3ware 9650SE and 9690SA controllers.

System Requirements

Details the necessary motherboard, slot, drive, enclosure, and operating system requirements for 3ware 9690SA and 9650SE controllers.

Understanding RAID Concepts and Levels

Explains fundamental RAID concepts, levels, and their applications for storage systems.

3ware Tools for Configuration and Management

Introduces the primary software tools (3BM, 3DM 2, Alert Utility, CLI) used for managing 3ware RAID controllers.

Monitoring, Maintenance, and Troubleshooting Features

Covers features for monitoring drive status, performing maintenance tasks, and troubleshooting issues.

Getting Started with Your 3ware RAID Controller

Physically Install the RAID Controller and Drives

Provides guidance on the physical installation of the RAID controller and associated drives.

Configure a RAID Unit

Explains the process of configuring a RAID unit, including choosing RAID levels and parameters.

Install the Driver and Make the Operating System Aware of the New Drives

Details how to install the necessary drivers for the OS to recognize the RAID units.

Set Up Management and Maintenance Features

Guides on configuring management and maintenance features like policies and email notifications.

First-Time RAID Configuration Using 3BM

Basic Steps for Creating a Unit

Outlines the fundamental steps involved in creating a RAID unit using the 3ware BIOS Manager (3BM).

Specifying a Hot Spare

Explains how to designate an available drive as a hot spare for automatic unit rebuilding.

Making Drives Visible to the Operating System

Describes how to ensure unconfigured drives are available to the operating system.

Checking the Motherboard Boot Sequence

Guides on verifying and adjusting the system's boot order to recognize the RAID controller.

Driver Installation

Driver Installation Under Windows

Provides step-by-step instructions for installing 3ware drivers on Windows systems.

Driver Installation Under Linux

Details the process for installing 3ware drivers on various Linux distributions.

Driver Installation Under FreeBSD

Explains how to install 3ware drivers on FreeBSD systems.

Driver Installation Under VMware ESX 3.x Server

Provides instructions for installing 3ware drivers within VMware ESX Server 3.x environments.

3ware BIOS Manager (3BM) Introduction

Starting 3BM

Describes how to access and launch the 3ware BIOS Manager utility during system startup.

Working in the 3BM Screens

Explains the layout and navigation within the 3BM interface screens.

Adjusting BIOS Option Settings

Details how to customize controller behavior through BIOS settings.

Displaying Information About the Controller and Related Devices

Guides on accessing detailed information about the controller, drives, and enclosures.

3DM 2 (3ware Disk Manager) Introduction

Browser Requirements for 3DM

Lists the supported web browsers and additional requirements for using 3DM 2.

Installing 3DM

Provides instructions for installing the 3ware Disk Manager 2 software.

Starting 3DM and Logging In

Explains how to start the 3DM process and log into the web application.

Working with the 3DM Screens

Describes the different pages and features available within the 3DM interface.

Setting Up 3DM Preferences

Guides on configuring 3DM settings like email notifications, passwords, and remote access.

Enabling and Disabling Remote Access

Details how to enable or disable remote access for managing the controller via a network.

Configuring Your Controller

Viewing Information About a Controller

Shows how to view controller model, serial number, firmware, driver versions, and status.

About Controller Policies

Explains controller-level policies that affect units and drives, such as Auto Rebuild and Auto-Carving.

Viewing Controller Policies

Describes how to view current controller policy states in 3DM and 3BM.

Setting the Auto Rebuild Policy

Determines how the controller firmware attempts to rebuild degraded units.

Using Auto-Carving for Multi LUN Support

Explains how auto-carving creates multiple volumes from large arrays for OS compatibility.

Enabling and Setting Up Staggered Spin-up

Details how to configure drive spin-up settings for power management.

Exporting JBOD Disks

Covers the setting to export unconfigured disks (JBOD) to the operating system.

Changing the Phy Link Speed

Guides on modifying the link speed between the controller and connected drives or expanders.

Configuring Units

Configuring a New Unit

Provides an overview of settings and step-by-step instructions for creating new RAID units.

Creating a Hot Spare

Explains how to designate an available drive as a hot spare for automatic unit replacement.

Setting Unit Policies

Details how to set unit policies like Write Cache, Auto Verify, and StorSave profiles.

Changing An Existing Configuration by Migrating

Describes the process of converting RAID configurations or expanding unit capacity online.

Deleting a Unit

Explains how to delete a unit, returning drives to an unconfigured state.

Removing a Unit

Describes how to remove a unit from the controller while keeping data intact.

Adding a Drive

Guides on adding a new drive to the system and making it available.

Removing a Drive

Provides procedures for safely removing a drive from the system.

Rescanning the Controller

Explains how to rescan the controller to update attached drives and unit lists.

Maintaining Units

Checking Unit and Drive Status through 3DM

Details how to view summary and detailed status of controllers, units, and drives in 3DM.

About Degraded Units

Explains the concept of degraded units due to drive failures and data redundancy.

About Inoperable Units

Describes units that become inoperable due to missing or failed drives.

Alarms, Errors, and Other Events

Covers how 3ware logs and displays alarms, errors, and other system events.

Background Tasks

Explains background maintenance tasks like initialization, verification, and rebuilds.

Rebuilding Units

Describes the process of replacing a failed drive and rebuilding a degraded RAID unit.

Cancelling a Rebuild and Restarting It with a Different Drive

Provides methods to cancel a rebuild and initiate it with a different drive.

Setting Background Task Rate

Allows adjustment of the balance between background tasks and I/O performance.

Selecting Self-tests to be Performed

Guides on selecting and scheduling self-tests for drive diagnostics.

Maintaining Your Controller

Determining the Current Version of Your 3ware Driver

Shows how to check the current versions of the 3ware driver and firmware.

Updating the Firmware and Driver

Details various methods for updating controller firmware and drivers.

Downloading the Driver and Firmware

Explains how to download the latest drivers and firmware from the 3ware website.

Updating the Firmware Through 3DM 2

Guides on updating controller firmware using the 3DM 2 interface.

Updating the Firmware Through DOS Using the 3ware Bootable CD

Describes how to update firmware using a bootable DOS CD.

Updating the 3ware Driver and Firmware Under Windows

Details the process of updating drivers and firmware using the 3wUpdate utility.

Updating the 3ware Driver Under Red Hat or Fedora Core

Provides steps for updating 3ware drivers on Red Hat or Fedora Core Linux systems.

Updating the 3ware Driver Under SuSE

Explains how to update 3ware drivers on SuSE Linux systems.

Updating 3ware Drivers under FreeBSD

Guides on updating 3ware drivers for FreeBSD systems.

Updating 3ware Drivers under VMware

Details how to update 3ware drivers within VMware environments.

Viewing Battery Information

Shows how to view information about the Battery Backup Unit (BBU) status.

Testing Battery Capacity

Guides on performing battery tests to estimate capacity and determine replacement needs.

Managing an Enclosure

Viewing a List of Enclosures

Describes how to view a list of enclosures attached to the RAID controller.

Checking Enclosure Component Status

Explains how to check the status of enclosure components like fans and power supplies.

Locating a Specific Enclosure Component

Guides on locating hardware components by blinking their associated LEDs.

Downloading an Enclosure Diagnostic Log

Details how to download diagnostic logs for troubleshooting enclosure issues.

3DM 2 Reference

Controller Summary page

Provides basic information about each 3ware RAID controller in the system.

Controller Details page

Offers detailed information about a specific controller, including BIOS and memory.

Unit Information page

Lists all units on the current controller and provides summary information about each.

Unit Details page

Shows specific details about a particular unit, including type, capacity, and status.

Drive Information page

Lists drives connected to the controller and provides summary information about each.

Controller Settings page

Allows viewing and changing settings affecting units, including task rates and policies.

Scheduling page

Enables setting schedules for background tasks like rebuilds, verifies, and self-tests.

Maintenance page

Provides tools for performing maintenance tasks on units and creating new units.

Alarms page

Displays a log of asynchronous event notifications (AENs) from the controller.

Troubleshooting

Web Resources

Provides links to 3ware support pages, knowledgebase, downloads, and documentation.

Before Contacting Customer Support

Offers advice on gathering information and performing basic checks before contacting support.

Basic Troubleshooting: Check This First

Guides users to check physical connections and hardware for common errors.

Command Logging

Explains how changes are stored in log files for troubleshooting.

Problems and Solutions

Covers common problems related to enclosures, hardware, software installation, and controllers.

Enclosure-Related Problems

Addresses issues with enclosure LEDs, fans, power supplies, and temperature sensors.

Hardware Installation Problems

Details common issues encountered during hardware installation, like BIOS screen absence.

Software Installation Problems

Discusses issues that may arise during software installation, such as system boot failures.

Error and Notification Messages

Lists and explains various error and notification messages from the RAID controller.

Drive Performance Monitoring

Types of DPM Statistics

Describes the statistical data collected by Drive Performance Monitoring (DPM).

Available DPM Commands

Provides an overview of CLI commands for enabling, disabling, and displaying DPM statistics.

Appendices

Appendix A, Glossary

Provides definitions for terms used throughout the 3ware SAS/SATA RAID Software User Guide.

Appendix B, Software Installation

Details the installation procedures for 3ware management software and HTML Bookshelf.

Appendix C, Compliance and Conformity Statements

Contains FCC and European Community compliance statements for the controllers.

Appendix D, Warranty, Technical Support, and Service

Provides information on warranty terms, technical support, and service procedures.

Glossary

Software Installation

Installing Software from a Graphical User Interface (GUI)

Step-by-step guide for installing 3ware software using a graphical interface.

Installing Software on Linux from the Command Line

Instructions for installing 3ware software on Linux via the command line.

Installing Software on FreeBSD

Details on installing 3ware software on FreeBSD systems from the command line.

Installing Software for VMware

Guides for installing 3ware software components within VMware environments.

Uninstalling 3ware Software

Uninstalling 3ware Software under Microsoft Windows

Procedure for uninstalling 3ware software from Windows systems via Control Panel.

Uninstalling 3ware Software under Linux and FreeBSD

Instructions for uninstalling 3ware software from Linux/FreeBSD via the command line.

Uninstalling 3DM Software on VMware

Steps for uninstalling 3DM software from VMware environments.

Compliance and Conformity Statements

FCC Radio Frequency Interference Statement

Details FCC compliance regarding radio frequency interference for Class B digital devices.

Warranty, Technical Support, and Service

Limited Warranty

Outlines the warranty terms for RAID controller, Sidecar, and Battery Backup Unit hardware.

Warranty Service and RMA Process

Explains the procedure for obtaining warranty service and returning products.

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