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3Ware 9650SE-16ML User Manual

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3ware
®
Serial ATA RAID Controller
Supports the 9650SE, 9590SE, and 9550SX Models
PN 720-0159-00
March 2007
User Guide

Table of Contents

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3Ware 9650SE-16ML Specifications

General IconGeneral
Model9650SE-16ML
CategoryRAID Controller
Number of Ports16
Max Devices Supported16
Cache Memory256MB DDR2
Form FactorLow Profile
BBU SupportYes
PortsSATA II
RAID Levels0, 1, 5, 6, 10
Data Transfer Rate3Gbps per port
Operating System SupportWindows, Linux

Summary

1 Introducing the 3ware® SATA RAID Controller

What’s New with 9650SE Models

Highlights new features and benefits of the 9650SE series RAID controllers.

System Requirements

Details motherboard, slot, drive, OS, and other requirements for 3ware controllers.

Understanding RAID Concepts and Levels

Explains RAID concepts, levels (0, 1, 5, 6, 10, 50), single disk, and JBOD configurations.

3ware Tools for Configuration and Management

Introduces 3BM (BIOS Manager) and 3DM (Disk Manager) for RAID configuration.

Monitoring, Maintenance, and Troubleshooting Features

Details features like SMART Monitoring, Staggered Spinup, Verification, and Error Correction.

2 Getting Started with Your 3ware RAID Controller

Physically Install the RAID Controller and Drives

Provides instructions for physically installing the RAID controller and drives.

Configure a RAID Unit

Guides on selecting RAID levels and configuring units using 3BM or 3DM.

Install the Driver and Make the Operating System Aware of the New Drives

Details on installing drivers to make the OS recognize RAID units.

Set Up Management and Maintenance Features

Explains setting up controller and unit policies like Auto Rebuild and email notifications.

Initial Settings for Policies and Background Tasks

Lists default settings for controller and unit policies and background tasks.

3 First-Time RAID Configuration Using 3BM

Basic Steps for Creating a Unit

Step-by-step guide for creating RAID units using 3BM BIOS Manager.

Specifying a Hot Spare

How to designate an available drive as a hot spare for automatic rebuilds.

Leaving Individual Drives as JBODs

Instructions for configuring unconfigured drives as single-disk units.

Checking the Motherboard Boot Sequence

Ensuring the correct boot device is selected in the system BIOS.

What Next?

Guidance on the next steps after initial RAID unit setup, including driver installation.

4 Driver Installation

Driver Installation Under Windows

Detailed steps for installing 3ware drivers on Windows systems.

Driver Installation Under Linux

Instructions for installing 3ware drivers on various Linux distributions.

Driver Installation Under FreeBSD

Steps for installing 3ware drivers on FreeBSD systems.

6 3DM 2 (3ware Disk Manager) Introduction

Browser Requirements for 3DM

Lists supported browsers and additional requirements for using 3DM.

Installing 3DM

Instructions for installing the 3DM software from the CD or website.

Starting 3DM and Logging In

How to start the 3DM process and log into the web application.

Logging In to the 3DM Web Application

Details on accessing the 3DM web interface with user or administrator privileges.

Starting the 3DM Daemon under Linux and FreeBSD

Steps to manually start the 3DM daemon if it doesn't run automatically.

Starting the 3DM Process under Microsoft Windows

Steps to manually start the 3DM process if it doesn't run automatically.

Viewing 3DM Remotely Using a Web Browser

How to access and manage controllers from a remote computer.

Working with the 3DM Screens

Overview of the different pages and sections within the 3DM interface.

3DM Menus

Explanation of the 3DM menu bar and its access to various pages.

Viewing Information About Different Controllers

How to select and view details for multiple controllers within 3DM.

Refreshing the Screen

How to update the data shown in the 3DM interface.

3DM Screens and What They're Used For

Description of each page in 3DM and its purpose.

Setting Up 3DM Preferences

Configuration of email notifications, passwords, and remote access settings.

7 Configuring Your Controller

Viewing Information About a Controller

How to view controller model, firmware, driver, and status details.

About Controller Policies

Explanation of policies affecting units and drives: Auto Rebuild, Auto-Carving, etc.

Viewing Controller Policies

How to view current controller policies in 3DM and 3BM.

Setting the Auto Rebuild Policy

Configures how the controller firmware attempts to rebuild degraded units.

Using Auto-Carving for Multi LUN Support

Enables splitting large units (>2TB) into multiple volumes (LUNs).

Setting the Size of Volumes Created with Auto-Carving

Controls the size of volumes created when auto-carving is enabled.

Enabling and Setting Up Staggered Spin-up

Configures drive spin-up sequence and delay for power management.

Exporting JBOD Disks

Setting to make unconfigured disks (JBODs) available to the OS.

8 Configuring Units

Configuring a New Unit

Overview of settings for creating new RAID units and step-by-step instructions.

Creating a Hot Spare

Designating an available drive as a hot spare for automatic unit rebuilding.

Naming a Unit

Assigning unique names to units for easier identification.

Setting Unit Policies

Configuring policies like Write Cache, Auto Verify, and StorSave profiles.

Enabling and Disabling the Unit Write Cache

Enabling/disabling write cache for units to improve performance or data safety.

Setting Auto Verify for a Unit

Configures automatic unit verification tasks to ensure data integrity.

Setting Continue on Source Error During Rebuild

Determines if rebuilds ignore ECC errors on source drives.

Enabling and Disabling Queuing for a Unit

Enabling/disabling Native Command Queuing (NCQ) for improved performance.

Setting the StorSave Profile for a Unit

Selecting Protection, Balanced, or Performance profiles for data safety vs. speed.

Changing An Existing Configuration by Migrating

Converting RAID configurations or expanding capacity while unit is online.

RAID Level Migration (RLM) Overview

Explains the process of converting RAID configurations online.

Changing RAID Level

Steps to change the RAID level of an existing unit without data loss.

Expanding Unit Capacity

Adding drives to increase unit capacity online (Online Capacity Expansion).

Informing the Operating System of Changed Configuration

Steps to inform the OS about configuration changes and re-partitioning.

Deleting a Unit

Process of removing units to reconfigure or use drives for other purposes.

Removing a Unit

Safely removing drives from a controller for relocation or storage.

Moving a Unit from One Controller to Another

Instructions for moving configured units between 3ware controllers.

Adding a Drive

How to add a drive to the system and make it available via 3DM.

Removing a Drive

Steps to physically remove a drive after removing it via software.

Rescanning the Controller

Updating the list of units and drives after hardware changes.

9 Maintaining Units

Checking Unit and Drive Status through 3DM

Viewing summary and detailed status of controllers, units, and drives in 3DM.

Enclosure LED Status Indicators

Explanation of LED colors and behavior for status indication.

Unit Statuses

List of possible unit statuses in 3DM (OK, Rebuilding, Degraded, etc.).

Drive Statuses

List of possible drive statuses in 3DM (OK, Not Present, Drive Removed, etc.).

About Degraded Units

Explanation of degraded RAID units and the need for rebuilding.

About Inoperable Units

Conditions under which units become inoperable due to missing drives.

Alarms, Errors, and Other Events

Information on how 3ware provides details about alarms and events.

Viewing Alarms, Errors, and Other Events

How to view and get help for events listed on the 3DM Alarms page.

Using the Alert Utility Under Windows

Configuring the WinAVAlarm utility for immediate event notifications.

Downloading an Error Log

How to download firmware error logs for troubleshooting.

Viewing SMART Data About a Drive

How to view Self-Monitoring, Analysis, and Reporting Technology data for drives.

Background Tasks

Maintenance tasks like Initialization, Verification, Rebuilds, and Self-tests.

About Initialization

Explanation of unit initialization process and its importance for RAID performance.

About Verification

Combines redundant unit verification and media scans for non-redundant units.

Starting a Verify Manually

How to manually initiate a verify task for units.

Rebuilding Units

Process of regenerating data on a new drive to replace a failed one.

Rebuilding a Unit Through 3DM

Steps to rebuild a defective unit using 3DM software.

Rebuilding Units through 3BM

Steps to rebuild a degraded unit using the 3BM BIOS utility.

Cancelling a Rebuild and Restarting It with a Different Drive

Procedures to cancel and restart a rebuild with a different drive.

Setting Background Task Rate

Adjusting the balance between background tasks and normal I/O activity.

Background Task Prioritization

Understanding task priorities, especially for migration, rebuilds, and verifies.

Scheduling Background Tasks

Setting up scheduling windows for background tasks to minimize disruption.

Viewing Current Task Schedules

How to view current schedules for background tasks in 3DM.

Turning On or Off Use of a Task Schedule

Enabling or disabling scheduled rebuild/migrate or verify tasks.

Removing a Task Schedule

Steps to remove defined task schedules.

Adding a New Task Schedule Slot

How to add new time slots for task schedules.

Selecting Self-tests to be Performed

Configuring self-tests for UDMA mode and SMART thresholds.

Locating a Drive by Blinking Its LED

Identifying drives by blinking their associated LEDs using 3DM.

10 Maintaining Your Controller

Determining the Current Version of Your 3ware Driver

Methods to check the current driver and firmware versions.

Updating the Firmware and Driver

Overview of methods to update firmware and drivers for 3ware controllers.

Downloading the Driver and Firmware

Instructions for downloading the latest drivers and firmware from the 3ware website.

Updating the Firmware Through 3DM 2

Steps to update controller firmware using the 3DM 2 interface.

Updating the 3ware Driver and Firmware Under Windows

Using the 3wUpdate.exe utility to update driver and firmware on Windows.

Updating the 3ware Driver Under Windows XP

Updating the 3ware driver via Windows Device Manager.

Updating the 3ware Driver Under Red Hat or Fedora Core

Steps to update the 3ware driver on Red Hat or Fedora Core Linux.

Updating the 3ware Driver Under SuSE

Steps to update the 3ware driver on SuSE Linux.

Updating the 3ware Driver Under FreeBSD

Steps to update the 3ware driver on FreeBSD.

Updating the Firmware Under Linux and FreeBSD

Instructions for updating firmware on Linux and FreeBSD via command line.

Viewing Battery Information

How to view status and details of the Battery Backup Unit (BBU).

Testing Battery Capacity

Procedures for testing the battery capacity of the BBU.

11 3DM 2 Reference

Controller Summary page

Displays basic information about each 3ware RAID controller in the system.

Controller Details page

Provides detailed information about the selected controller.

Unit Information page

Lists units on the controller and provides summary information about each.

Unit Details page

Shows specific details about a particular unit based on its type.

Drive Information page

Lists drives connected to the controller and provides summary information.

Drive Details window

Displays SMART data, NCQ, and SATA Link speed for a specific drive.

Controller Settings page

View and change settings affecting units and controller (task rate, policies, etc.).

Unit Policies

Details on policies like Write Cache, Auto Verify, Queuing, and StorSave.

Unit Names

Assigning and changing unique names for RAID units.

Other Controller Settings

Additional settings, some configurable only in BIOS (e.g., Auto Rebuild).

Update Firmware

Function to update the 3ware RAID controller firmware to the latest version.

Scheduling page

Setting up schedules for background tasks like rebuilds, verifies, and self-tests.

Maintenance page

Perform maintenance tasks on units and create new units.

Alarms page

Displays a log of events (AENs) received from the controller.

Battery Backup page

Determine BBU presence, view details, and perform battery tests.

Enclosure Summary page

Basic information about enclosures attached to the system.

Enclosure Details page

Detailed information about enclosures, including fan and temperature status.

3DM 2 Settings page

Set preferences for email notifications, passwords, and remote access.

12 Troubleshooting

Web Resources

Links to support, FAQs, software downloads, and compatibility information.

Before Contacting Customer Support

Information useful for contacting support and collecting system details.

Basic Troubleshooting: Check This First

Steps to check hardware connections and rule out basic issues.

Command Logging

Explanation of the tw_mgmt.log file for tracking configuration changes.

Problems and Solutions

Common problems and their solutions organized by category.

Enclosure-Related Problems

Troubleshooting issues related to enclosure LEDs, like blinking red lights.

Hardware Installation Problems

Common issues encountered during hardware installation.

Software Installation Problems

Troubleshooting issues when the system does not boot after configuration.

Problems in 3DM and 3BM

Common issues encountered when using 3DM or 3BM software.

Error and Notification Messages

List and explanation of error and notification messages issued by the controller.

B Software Installation

Installing Software from a Graphical User Interface (GUI)

Steps to install 3ware management software via a graphical interface.

Installing Software on Linux and FreeBSD from the Command Line

Instructions for installing software on Linux/FreeBSD via a console application.

Uninstalling Software

General steps for removing 3ware software from your system.

Uninstalling 3DM under Microsoft Windows

Steps to uninstall 3DM using the Add or Remove Programs control panel.

Uninstalling 3DM under Linux or FreeBSD

Steps to uninstall 3DM from the command line on Linux/FreeBSD.

C Compliance and Conformity Statements

FCC Radio Frequency Interference Statement

Statement regarding FCC compliance for Class B digital devices.

Microsoft Windows Hardware Quality Lab

AMCC's commitment to Microsoft WHQL certification for drivers.

European Community Conformity Statement

Statement of conformity with Common Technical Regulations and EU directives.

D Warranty, Technical Support, and Service

Limited Warranty

Details the 3-year warranty for RAID controllers and 1-year for Sidecar/BBU.

Warranty Service and RMA Process

Information on obtaining warranty service and the RMA process.

Exclusions

Conditions and damages not covered by the product warranty.

State Law Provisions

Details specific legal rights that may vary by state.

AMCC Technical Support and Services

Information on accessing product support, FAQs, and downloads.

Sales and ordering information

Contact information for sales and ordering inquiries.

Feedback on this manual

How to provide feedback or report issues with the user guide.

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