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Need help?Do you have a question about the 8x8 Inc Poly VVX D230 DECT and is the answer not in the manual?
Ensure the base unit is powered on and locate the recessed RESET button on the rear.
Press and hold the RESET button for 10-15 seconds until the FIND LED flashes.
This procedure does not clear registered handsets; they must be deregistered separately.
This document outlines the process for performing a factory reset on a Poly D230 base station, a crucial maintenance step for clearing previous configurations and restoring the device to its default settings. This procedure is particularly useful when troubleshooting connectivity issues, preparing the device for a new setup, or ensuring a clean slate for new configurations within an 8x8 network environment.
The primary function of a Poly D230 base station is to serve as the central hub for DECT (Digital Enhanced Cordless Telecommunications) phones, facilitating communication and connectivity within a business or home office setting. By factory resetting the base station, users can resolve various software-related issues that might be preventing proper operation or integration with other devices. This process essentially wipes the device's memory of any custom settings, network configurations, and registered handsets, allowing for a fresh start.
To initiate the factory reset, users must first ensure the base unit is powered on. Under normal operating conditions, the "FIND" LED on the base station should be illuminated solid red, indicating that the device is active and ready for interaction. The next step involves locating a recessed "RESET" button on the rear of the device. This button is strategically positioned between the power input and the PC Ethernet port, making it accessible yet protected from accidental presses. Due to its recessed nature, a small, pointed object such as a paperclip or toothpick is required to activate it.
The core of the reset procedure involves depressing and holding this "RESET" button for a specific duration. Users are instructed to hold the button for approximately 10 to 15 seconds. The visual cue for successful activation of the reset process is when the "FIND" LED on top of the unit begins to flash. This flashing indicates that the device is actively undergoing the reset sequence. Once the LED starts flashing, the button can be released. This timing is critical; releasing too early might not trigger the reset, while holding it for an excessively long period beyond the flashing indication is unnecessary.
After the button is released and the reset process completes, the Poly D230 base station will revert to its factory default settings. This means all previous configurations, including network settings, SIP accounts, and any registered handsets, will be erased. Consequently, the device will need to be reconfigured to connect to the 8x8 network. The document explicitly mentions that further instructions for this reconfiguration can be found in a linked article, emphasizing the importance of subsequent setup steps to restore full functionality.
An important "Additional Information" section clarifies a common misconception regarding the factory reset. Contrary to some published Poly documentation, this specific procedure does not clear handsets registered to the base station. This is a crucial distinction for users to understand, as it means that even after resetting the base, any previously registered handsets will still retain their registration status with the base. This implies that if the goal is to completely unregister handsets, a separate process is required.
The document outlines two methods for removing a handset's registration:
These maintenance features highlight that while the factory reset is a powerful tool for the base station itself, managing handset registrations is a distinct process. This separation ensures that users have granular control over both the base unit's configuration and the associated handsets. The need for a paperclip or toothpick for the recessed button also underscores a design choice aimed at preventing accidental resets, ensuring that this critical maintenance action is deliberate.
In summary, the Poly D230 base station factory reset is a straightforward yet essential maintenance procedure for restoring the device to its initial state. It involves a simple, timed press of a recessed button, followed by a visual confirmation via an LED flash. While effective for clearing base station configurations, users must remember that handset registrations require separate management, either directly through the handsets or via the base unit's web interface. This comprehensive approach ensures that users can effectively troubleshoot, reconfigure, and maintain their Poly D230 base stations within an 8x8 communication ecosystem.
General| Type | IP Phone |
|---|---|
| Wireless Technology | DECT |
| Audio | HD Voice |
| Headset Support | Yes |
| Talk Time | Up to 10 hours |
| Standby Time | Up to 100 hours |
| Headset Jack | 3.5mm |
| Bluetooth | No |
| Wi-Fi | No |
| Model | VVX D230 |
| Battery Life | Up to 10 hours talk time, 100 hours standby time |
| Range | Up to 300 meters outdoors |
| Handsets Supported | Up to 10 handsets |
| Audio Codecs | G.711, G.722, G.729 |
| Compatible Systems | 8x8 |
