TROUBLESHOOTING YOUR PC
If your computer will not power on, try the following steps:
1. Make sure the power cord is fully connected to the computer and to the wall outlet.
2. If using a surge protector, try connecting the power cord directly to a wall outlet.
3. It is possible for the internal power connectors to come loose during shipping.
Carefully remove the side panel and check both the 24-Pin and CPU power
connectors to make sure they are fully seated.
4. If your system still will not power on, please contact our support team.
If your computer screen is black, but your computer is turned on, try
the following steps:
If your computer has a video card installed the on-board video may be disabled.
Ensure you have your monitor connected to the proper rear port.
1. Check all the connection(s) on the video card and your monitor – make sure they are
fully seated.
2. Select the correct source on your monitor.
3. If available, use a different display cable and see that if that resolves your issue.
4. If none of the above steps worked, please contact our support team.
If your computer will not boot into windows, try the following steps:
1. This can happen when installing new drivers, applications, or malicious software.
Did you install new hardware? Did you accidentally unplug something when working
inside the computer? This can be from various reasons, try these steps:
2. If you recently opened your computer to clean, install new hardware, etc. You may
have accidentally unplugged power or data cables. Check all the power and data
connections on your components and motherboard.
3. Enter your computer’s BIOS and check its boot order setting, ensuring that it is set
to boot from the correct drive that has the operating system installed.
4. After trying the steps above and you are still unable to boot into windows, please
contact our support team.
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