If your computer freezes or crashes during boot, try the following
steps:
1. If Windows seems to boot fine but hangs halfway or blue screens and restarts, it
may be a software or hardware problem. Try the following steps:
2. Attempt to boot into safe mode. If the computer is stable in safe mode, try
uninstalling any recently installed hardware drivers, perform a system restore, and
scan for malware. Newly installed drivers or malicious software may be causing this
issue.
3. If your computer is still freezing or crashing, you may want to try the “Reset This PC”
option. This will restore your computer to its factory state. You can choose to “Keep
My Files” or “Remove Everything”.
4. If you are still experiencing Windows freezing or crashing during boot, it may be a
hardware issue. Please contact our support team.
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