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Acer Aspire 4738 - User Manual

Acer Aspire 4738
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Aspire 4738/4738G/4738Z/4738ZG
Service Guide
PRINTED IN TAIWAN
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw

Table of Contents

Questions and Answers

  • J
    Joseph HensleyAug 19, 2025
    How to troubleshoot sound problems on Acer Aspire 4738?
    • M
      Megan JordanAug 20, 2025
      If your Acer Laptop is experiencing sound problems, here are a few things you can try: * Reboot the computer. * Roll back or reinstall the audio driver. * Make sure that all volume controls are set to mid-range. * Select 'Speakers' and configure the speaker setup. * Also, try removing any recently installed hardware or software and restore system settings from a known good date using System Restore.
  • G
    Gina BrownAug 22, 2025
    How to fix power on issue on Acer Aspire 4738 Laptop?
    • T
      Travis HarveyAug 22, 2025
      If your Acer Laptop is not powering on, try swapping the AC adapter or battery. If that doesn't work, try swapping the motherboard.
  • S
    susan60Aug 25, 2025
    How to fix external mouse failure on Acer Aspire 4738?
    • K
      Kimberly ButlerAug 25, 2025
      If your Acer Laptop's external mouse is failing, first try an alternative mouse. If that doesn't work, insert new batteries into your current mouse and ensure a good connection. You can also try an alternate USB port or reinstall the program experiencing the mouse failure.
  • T
    Tara NguyenAug 26, 2025
    Why do I have random loss of BIOS settings on my Acer Aspire 4738?
    • D
      Drew CamachoAug 26, 2025
      If you are experiencing random loss of BIOS settings on your Acer Laptop, replace the CMOS battery if the computer is more than one year old. Run a complete virus scan using up-to-date software. Disconnect and reconnect the power and data cables between devices. If HDD information is missing from the BIOS, the drive may be defective and should be replaced. As a last resort, replace the Motherboard.
  • P
    Patrick CarterAug 27, 2025
    What to do if built-in keyboard fails on Acer Aspire 4738 Laptop?
    • R
      Randy WaltonAug 27, 2025
      If the built-in keyboard on your Acer Laptop is failing, check the motherboard. If problems persist, consider swapping the motherboard.
  • J
    Johnny PetersenAug 30, 2025
    How to fix internal speaker failure on Acer Aspire 4738 Laptop?
    • P
      Patrick ChangAug 30, 2025
      To troubleshoot an internal speaker failure on your Acer Laptop, first check the speaker cable connection to the motherboard. If the issue persists, consider swapping the motherboard.
  • M
    Mallory BrownAug 31, 2025
    What to do if touch pad fails on Acer Aspire 4738?
    • R
      Robert MaddoxSep 1, 2025
      If the touch pad on your Acer Laptop is failing, check the T/P board or try swapping/reassembling it. If problems persist, consider swapping the motherboard.
  • T
    thomascarlsonSep 2, 2025
    How to fix abnormal video display on Acer Aspire 4738 Laptop?
    • R
      Ryan SharpSep 3, 2025
      To address abnormal video display issues on your Acer Laptop: * First, reboot the computer. * If the problem persists with permanent lines or dark spots, the LCD may be faulty and require replacement. * Also, try adjusting the brightness to the highest level and ensure the display resolution is correctly configured. * If you've recently updated your video driver, roll it back to the previous version or try removing and reinstalling the video driver.
  • J
    Jessica DurhamSep 5, 2025
    What to do if Acer Aspire 4738 Laptop shuts down intermittently?
    • J
      Jeffery WadeSep 5, 2025
      If your Acer Laptop shuts down intermittently, try the following: 1. Ensure the power cable is securely connected to both the computer and the electrical outlet. 2. Remove any extension cables or surge protectors between the computer and the outlet, plugging directly into a known good outlet. 3. Check the thermal unit and fan airways for obstructions after disconnecting the power and opening the casing. 4. Disconnect any external or non-essential hardware. 5. Remove any recently installed software.
  • V
    Vanessa WestSep 7, 2025
    What to do if HDD is not operating correctly on Acer Aspire 4738 Laptop?
    • J
      johnsonjillSep 7, 2025
      If the HDD on your Acer Laptop is not operating correctly: * Start by disconnecting all external devices. * Run a complete virus scan with up-to-date software. * Try the Windows 7 Startup Repair Utility. * Access the BIOS Utility by restarting the computer and pressing F2. * Also, check that all cables and jumpers on the HDD and ODD are correctly set.

Summary

Chapter 1 System Specifications

CPU and chipset

Chapter 2 System Utilities

BIOS Setup Utility

Information on accessing and using the BIOS Setup Utility.

Navigating the BIOS Utility

Information

Main

Security

Setting a Password

Changing a Password

Boot

Exit

BIOS Flash Utility

Remove HDD;BIOS Password Utilities

Procedures for removing HDD and BIOS passwords.

Chapter 3 Machine Disassembly and Replacement

Disassembly Requirements

Lists the necessary tools for disassembling the computer.

Pre-disassembly Instructions

Disassembly Process

External Modules Disassembly Process

Removing the Battery Pack

Detailed steps to remove the battery pack.

Removing the Keyboard

Detailed steps to remove the keyboard.

Removing the ODD Module

Detailed steps to remove the optical drive module.

Main Unit Disassembly Process

LCD Module Disassembly Process

LCD Module Assembly Process

Main Unit Assembly Process

Steps for assembling main unit components like Bluetooth, Mainboard, CPU, HDD.

External Module Assembly Process

Steps for assembling external modules like ODD, Keyboard, Battery.

Chapter 4 Troubleshooting

Common Problems

General troubleshooting guide for common computer issues.

Power On Issue

Troubleshooting steps for systems that do not power on.

No Display Issue

Troubleshooting steps for display problems.

LCD Failure

Troubleshooting steps for LCD panel failures.

Built-In Keyboard Failure

Troubleshooting steps for built-in keyboard issues.

Touch Pad Failure

Troubleshooting steps for touchpad failures.

Internal Speaker Failure

Troubleshooting steps for internal speaker issues.

Internal Microphone Failure

Troubleshooting steps for internal microphone issues.

USB Failure

Troubleshooting steps for USB port or module failures.

HDD Not Operating Correctly

Troubleshooting steps for HDD operational problems.

ODD Failure

Troubleshooting steps for optical drive failures.

Wireless Function Failure

Troubleshooting steps for wireless function issues.

Thermal Unit Failure

Troubleshooting steps for thermal unit failures.

Intermittent Problems

Troubleshooting steps for intermittent system issues.

Undetermined Problems

Troubleshooting steps for problems that cannot be identified.

Post Codes

Chapter 5 Jumper and Connector Locations

Clearing Password Check and BIOS Recovery

Procedures for clearing passwords and recovering BIOS.

BIOS Recovery by Crisis Disk

Steps for recovering BIOS using a crisis disk or USB storage.

Chapter 6 FRU (Field Replaceable Unit) List

Exploded Diagrams

LCD Assembly

Chassis Assembly

FRU List

A comprehensive list of Field Replaceable Units with part numbers.

Acer Aspire 4738 Specifications

General IconGeneral
ProcessorIntel Core i3 / i5
RAMUp to 8GB DDR3
GraphicsIntel HD Graphics
Operating SystemWindows 7 Home Premium
Battery6-cell Li-ion
Weight2.2 kg (4.85 lbs)
Optical DriveDVD-Super Multi DL drive
LANGigabit Ethernet
Display14-inch HD (1366 x 768) LED-backlit
ChipsetIntel HM55 Express
Wireless802.11b/g/n
WebcamAcer Crystal Eye
Card Reader5-in-1
Ports3 x USB 2.0, 1 x HDMI, 1 x VGA
Dimensions342 x 245 x 34.2 mm

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