Acer Chromebook R 11 C738T - Troubleshooting; Recover your Chromebook

Troubleshooting 1-25
Troubleshooting
This chapter shows you how to deal with common system problems. Read it before
calling a technician if a problem occurs. Solutions to more serious problems require
opening up the computer. Do not attempt to open the computer yourself; contact your
dealer or authorized service center for assistance.
Recover your Chromebook 0
When your Chromebook's operating system (OS) isn't working properly, you can recover
it. Recovery is removing and reinstalling the OS.
NOTE:
NOTE:
If you're using your Chromebook at work or school, ask your administrator for
help.
Administrators: For more help, contact Google support.
When to recover 0
You might want to recover if:
You see this error message: "Chrome OS is missing or damaged".
You’ve tried other troubleshooting steps and nothing has fixed your issue.
You’ve asked the experts in our help forum for help fixing your issue, and they
recommend recovery.
What you need to get started 0
The Chromebook with the "Chrome OS is missing or damaged" error.
Another Chromebook, or a Windows or Mac computer with Chrome installed.
A USB flash drive that can hold at least 8 GB, and that you don't mind erasing. If
your Chromebook has an SD card slot, you can use an SD card instead.
IMPORTANT:
+
Recovery permanently erases everything on your Chromebook's hard
drive, including your downloaded files. If possible, back up your files
before you recover your Chromebook.